CoveCare Center - Counseling & Wellness Management

“Underfunded essential service with some living saints and some people who should consider a career change. I have mixed feelings with my time at cove care. I previously had a review up decrying them as a den of racists. At the time that was an accurate description of my experience. I went through 3 or 4 case managers. For the first year I was patient and polite. My messages were ignored and my case managers didn’t follow through. I was in profound physical and emotional pain and lost my composure. I would scream and hurl profanities and accusations of discrimination, all of a sudden the help I needed got accomplished in hours not weeks. In retrospect I wish I could have used diplomatic reminders. But I was not able to think clearly through the pain. After a while I landed with a social worker who was the first person actually qualified to deal with my issues. Rather than ignoring me or dismissing my emotions as irrational he reached into the heart of the pain. He treated me with compassion and unwavering understanding. He took the time to hear me out and validate my experiences. Chris treated me as a human and not a problem, something I hadn’t experienced in over a decade. Over time through observations and piecing together comments I came to understand the problem at Cove Care. If you’re reading this you are in Putnam county so you know exactly what kind of place Carmel is. You’ve seen the victims of trauma wandering around in a haze, you’ve probably seen me. For many of us Cove Care is the only game in town. Can you imagine the workload? Do you think Putnam county is forthcoming with financial support? I’ve seen the job postings online, I know what their receptionists get paid. I’ve heard about programs that had to be shuttered and resources that have had to be rolled back. Cove Care accelerated my emotional and psychological degradation. I had one therapist whose callous treatment of me sent me into a depressive spiral. My case managers’ open contempt of me completely nuked my trust in them. One even sent me a text message complaining about me that she had meant to send to her supervisor. But. CoveCare also saved me. Chris reached into the hell scape of my mind ignoring the flames licking his arms and helped me pull myself out. Dr. Branson my prescriber never treated me with anything other than straight forward respect. Never talking down to me or giving a condescending flippant answer. I am on the path to healing. I have a chance to finally live a life. I am far away from the environment that destroyed me and robbed me of my humanity. I will never forgive some of the people at cove care. But I will forget them. But at the same time I will never forget the ones who put a firm hand on my shoulder and treated me with respect and kindness. Whoever you are, I wish you good fortune and hope you find who you need.”

“This 1 star review is based solely on interactions between myself and Iris Gonzalez. I’ve been waiting for 6 months for therapy which is fine. I’ve been down this road before. But the last 3 months the reasons why nothing has been accomplished is simply because she ignores clients messages and emails. She forwarded me a link for an intake with another patients name listed. I called and left 2 messages. She never responded and blamed me for the issue after I missed this appointment. This is just the most recent in a 3 month long struggle to communicate with this person. I’ll be going elsewhere for help and I hope they hire someone with a brain and customer service skills especially when dealing with potentially suicidal humans.”

“I really love our therapist she has been so good. I see other people leaving bad reviews but they do the best they can and they actually want to help, sometimes you have to meet people halfway. They have listened to all my concerns and tried to accommodate them as much as possible, they also have a really good children’s program. They actually care about the kids”

“I have the best therapist I have ever had in my 21 yrs of therapy. He really listens to everything. He has a way of pulling parts of my life out of me that I haven't thought about since it happened or that I didn't realize had such an impact on my life. My Psychiatrist is great too. Listens and remembers everything going on in my life and works with me to get the best medications that work for me. Making appointments are super easy and quick. The facility is nice but it's been closed since Covid started so it's all don't over the phone but they are trying to use other methods and open the facility slowly.”