Counseling Associates

“This company demonstrated an inability to understand the therapy process or the seriousness of supporting those who reach out for support. I would not recommend at all.”

“I am very disappointed with the level of unprofessionalism with this place. The front desk staff are condescending and rude and I always felt as if they were laughing at me. The therapist would scold me for rescheduling and then would cancel numerous weeks of appointments at a time due to not feeling well. Lastly, the psychiatrist frequently referred to people as “retards” and refuses to prescribe me what I needed. I feel I have wasted YEARS of my life with poor mental health care with these folks with nothing to show from it.”

“If I could put negative star I would !! I had the unfortunate experience of working with Counsling and Associates I was assigned to Luara large who displayed a shocking level of incompetence, insensitivity and disrespect. I’m a grieving mother and she even put my late son down “he didn’t listen to you” that really shattered my heart but I thought maybe it was a mistake and she forgot that my son is no longer here . From the moment I walked into the office, it was clear that this therapist had no regard for my feelings or well-being. She consistently interrupted me, raised her voice tone dismiss my concerns, and made me feel like my problems were insignificant. It was as if she were just going through the motions without any genuine care or empathy. When I come in for the “sessions “she would just stairs at me waiting for me start talking I felt like my life was a soap opera and she was eager to know what happen next absolutely no advise or counseling . I was also going through some legal issues and when I requested my reports or therapy session she refused to give it to me and when I had my attorney intervene to get me the documents there was none just dates that I was meeting with her . I even spoke to the supervisor and she wasn’t even helpful. There was no plan no reports no notes except one piece of paper of my own history that I give on the first intake 7-8 sessions absolutely gained nothing from this place . I sent a lengthy email requesting to discontinue therapy not any of the managers or the supervisors tried to even ask me why I’m leaving or what were the issues and if there was anything that they could do to make my therapy better.The behavior is completely unacceptable in a therapeutic setting, and I would strongly advise against seeking help from this place .”

“Front desk person is terrible! Treat patients suffering from mental illness poorly! I called because I received a threatening bill claiming to report nonpayment to credit agency. I spoke with insurance and it was coinsurance issue that was resolved. I requested for claims to be resubmitted to insurance but Bonnie rudely said she wouldn't because they don't make mistakes. A few days later I called bc Walgreens told me that my Wellbuterin could not be refilled because they could not contact the doctor. Bonnie told me that I had to wait until the next day before she would let the doctor know that I needed a refill. When I asked her why she was giving me a difficult time with both the claim and my medication, she told me that she was not a doctor or a biller and accused me of wanting a controlled substance -- which Wellbuterin is not a controlled substance. Bonnie has said very rude and insulting comments to me. She is the wrong person to communicate with people who suffer from mental illness.”