Counseling Associates of Southern Illinois

“I cannot speak highly enough of this office, especially Sheri Miller. Calling to make our initial appointment, I wasn’t sure what to expect as this was our first experience. However the office staff was so easy to work with and so kind on the phone. Then, once we met with Mrs. Miller, our experience was even better. She has been amazing, and has helped my family through a difficult time. My daughter has made such amazing progress. Mrs. Miller helps her through the difficult things, and has taught us some amazing coping skills. She also recognizes how she has grown in this process, and provides praise and positivity, which makes my daughter feel proud of herself. This has been a wonderful experience for my daughter, and my whole family.”

“Office Staff are nice. The office is a nice area to sit and wait. Dr. Clipper is very straight forward with things, but we need to try and elaborate with things easier. Otherwise he’s a great person.”

“100% agree and experienced similar issues to what others have expressed here, and even then some more. Really, their own responses to the negative reviews on here say it all. I was never court ordered to have any dealings with CASI whatsoever. I will obtain an attorney to draft a Cease And Desist against them if they lie by saying otherwise, as that would be a blatant, slanderous, and malicious lie; as would the following be a lie if they attempted to say something to the effect of: "This review is yet another example of the many court ordered cases we receive. When a situation occurs that one side is not happy with the results of counseling the trend seems to be to go to google review and give us a poor rating. Many of our poor ratings are due to this kind of situation. Clients tend to take out their frustration upon us vs. looking at themselves and how they may have contributed to the situation not going in their favor."”

“Staff and counselor were very friendly. Counselor was 15-20 min late for first appointment. Counselor was 10-15 min late for second appointment. Third appointment was cancelled 40 min prior (due to an understandable family issue.) Was promised someone from the office would give me a call to reschedule ASAP. No attempt was made to reschedule within two weeks. When I called back to ask what was going on, the response was basically that they had no idea why. I've given two stars for friendly staff and clean, quiet facilities, taken away three stars for punctuality and professionalism. Personal reaction (trying to keep it as impersonal and helpful as possible): Maybe my standards/expectations are too high - when someone says "show up at X time" - I expect to get started at that time. When someone says "I'll call you back to reschedule" - I expect them to call me back to reschedule. I'm also not sure how you expect to build trust with a client while not valuing their time or respecting their needs. Three visits, not once starting on time (and not just a couple minutes, a quarter of an hour?) = to me, that's a pattern of unprofessional behavior. I also find it disrespectful to me as a person and I feel like my time was not valued appropriately. I will be seeking treatment elsewhere. I wish the staff nothing but the best - again, I had no issues with the friendliness of the staff - and if this review causes an improvement in timeliness/professionalism, that's great.”