Community Mental Health Center at Cape Fear Valley

“Be VERY careful about requesting refills on your medications. I have been calling for a week to get a refill on extremely important medications. They say it will take 72 hours for the provider to read the request but that is a LIE! They never read the request unless you call constantly and even then it will not be read. You can put in multiple requests but they will still go unanswered. Now I will be off my medication for 5 days and I’m literally praying that I don’t go into crisis although I’m noticing my mental health declining already. I should not have to be admitted to the psych ward just to get a refill, or sit there until a provider decides to finally read the request. This place does NOT care what happens to you, you are purely a number for their clinic.”

“If I could leave zero I would. Pursue this facility if you want to waste your time, patience, & whats remaining of your mental health. You can count on the providers to get you dependent on medication & then deprive you of them randomly at descretion. & When you're begging for help, be told "I'm sorry. I hope it gets better." As a healthcare professional, I'd never tell somebody that. It can be one hell of a motivator. I do hope, that it works out for them long term. Karma exists.”

“I started coming here a year ago for PMDD and depression. My first psychiatrist, Dr. Brotzman, was excellent and always made me feel heard and supported. When I was switched to Dr. Oni, my care changed drastically. From the first appointment, she seemed aloof and uninterested in what I had to say. After being diagnosed with combined-type ADHD in late August, I was first given a medication that did not help. I tried to explain that I had the same type of ADHD my mom has, and that her medication helps her. I was later switched to the same medication my mom takes, which unsurprisingly worked. I was told I could start on a lower dose for a few days and increase it if needed, but I was not given enough medication to last a full month. I discovered this only when I was about to run out. When I called the clinic for help, I had to speak with multiple people, got hung up on by the weekend call service, and was not told until Monday that Dr. Oni had been out on Friday. Her nurse tried extremely hard to help, but the prescription was first sent to the wrong pharmacy, and then I could not pick it up because the base pharmacy was closed for Veterans Day. During all of this, I had to re-explain my own treatment plan to Dr. Oni because she seemed to have forgotten it, and she dismissed my concerns about withdrawal. At my appointment, she seemed surprised that I had not been sleeping well or feeling okay after days without knowing if I would even get my medication. She barely listened, asked questions I had already answered, and made a passive-aggressive comment when I told her I had calculated the amount of medication I actually needed. She also took a phone call while she was supposed to be speaking with her supervisor, which felt unprofessional. When I explained directly why I was leaving her care, she avoided eye contact and took no accountability. I am relieved to have found a new psychiatrist who I hope will take my concerns seriously. Based on my experience, I cannot recommend being under Dr. Oni’s care. I attempted to call Patient Relations Services on Monday, but of course nobody answered the phone and am yet to hear back from them. I think it was assumed I would drop the complaint if I got my medication, but after withnessing Dr. Oni's utter lack of empathy and professionalism, my desire to file a complaint is even stronger.”

“This place needs to be shut down. The doctors, therapists, and nurses are an absolute joke. Cheryl Fisher treated my mother horribly. She accused my mother of only wanting to "Get high" and "doctor shopping" when she asked for her gabepentin for her legs which she's been on for over 5 years. I set all appointments for my mother so I know that's not true, not to mention she had no clue what that meant. When I told her she cried and felt extremely embarrassed. My mom has sever anxiety and again has been on the same medication for OVER 5 YEARS. Cheryl needs to pick a different profession because nursing isn't it. She was cruel and very unprofessional. We will be finding a different provider, my mother will surely die under their "caring" eye.”