Collin Springs

“My son just got out of this facility last week. He was there for 13 days. Special needs autistic and intellectual disability. There was one tech named Ron who was very mean to him. Some of the staff definitely need training in autism. The communication is poor. The doctors waited 10 days to adjust my son’s medications when he was being combative with staff from day 1. Ended up having to get injections because the doctors didn’t do their jobs. He did have some great people working with him though. Shout out to Coach and Ford! 2 techs that took really good care of him. Nurse Jessica was great too and Jackie the nurse supervisor. Francisco the therapist was amazing as well. He did come back home better and is thriving. Doing a php program now.”

“If I could give zero stars I definitely would!!!! First off ,if you have good insurance and voluntarily requesting help, do yourself the favor and turn back around. This place must have a partnership with the emergency room near by because I've read on more than one comment that's who sent them . I had a family member VOLUNTARILY receive service from this place and once he got in there hear me when I say it was HELL to get him back out. Keep in mind that the 4 days he was there, not one staff member could tell us why they were refusing discharge. They tell you ,you can discharge yourself if you are not a harm to yourself or others and your condition hasn't worsen.... LIES!! This place is pure definition of the right hand not knowing what the left is doing. Melba or whatever her name is RUDE. Thought she was gonna scare us with court order threats and once she got shut down with my knowledge of court orders all she could say is "THAT'S FINE". Want to really pissed them off use the letters AMA( Google if you not sure what that is) Listen, have your car keys ready because at that point they will try admit you too!!!Nurse L, Melba, Dr. LEE, and the list goes on of the incompetent people we encountered with and I wouldn't wish the nightmare on my worse enemy. Once my family member signed that form ..o the THREATS GOT WORSE!!!!Even with one staff member saying you shouldn't of done that cause things are gonna get ugly and loaded him up with medicine that night. Mind you he has NEVER had to be on any type of meds and has ZERO history of mental illness. Moral of the story, this place tries to make you crazy!!! So while we get ready for this winter storm I'll be filing complaints up every ladder because everyone has rights and when you have no grounds or evidence you cant just abuse your power and expect it to go ignored!!!! On the bright side , my baby home , ZERO MEDS, NO COURT ORDER,and walked away with nothing but a nightmare experience and a product of proof that health care system fails again!!!!”

“My family member was a patient here very briefly. The only positive thing to say is the food was pretty good and the facility was new and clean. We asked prior to admittance if we should bring the patient’s medication. They said no their doctor would order it upon evaluation and they had everything there. They did not in fact carry one of the medications nor did that get communicated to the family. She was told she had to just go without. I brought the medication in to her same day upon finding this out and they took it in but refused to give it to her!! It was OVER 24 hours before the patient was ever even seen by a psychiatrist and that was only after the patient signed an AMA for less than a minute to discuss the AMA, which the staff then proceeded to threaten and bully the patient to try to retract. They held her without an order or reason for 24 hours and then after that point told her that if she would retract the AMA AND LEAVE THEM A GOOD REVIEW (😳😳😳) they would let her go home the next day. Thank God they at least let her go before they did any more damage. Also, upon picking up the patient for discharge, the front desk receptionist and a nurse were audible gossiping about a patient and talking trash about them. I am currently in the process of reporting them for medical negligence in hopes that stops them from these poor practices and helps future patients. I would suggest others with similar VIABLE complaints do the same.”

“Collin Springs is the living proof of why the American healthcare system fails. We are simply seeking improvement, and we acknowledge that we placed our trust in Collin Springs. We were wrong to believe that help would arrive and that we would be in touch with the patient, as the facility staff had assured us. Allow me to share with you the issues we encountered: ineffective communication, long waiting time, and deficient service. Staff members did not know what was happening in the facility. For example, I had a lady let us know that the psychiatrist would be there in 45 minutes, and then after one hour, another staff member came out to tell us that she had not heard from the psychiatrist and no action had been taken back due to the specialist's absence. I was befuddled because what do you mean, one staff member knows what is going on, but the other one is lost? I saw 7-8 different faces who all used the same sentences to "reassure" us, but it did nothing but make us spend more time in the place. I am asking for the bare minimum, which is a CLEAR answer to what's happening. People asking for help aren't in a jolly mood to be understanding, and the workers at Collin Springs should understand that. They should know we are in a high-stress situation, so the bare minimum the staff on the phone could do is to be patient and at least speak louder than a mumble. I called at 6 PM to speak to the patient, and she said we would get a call back, but we ended up not getting one the ENTIRE NIGHT. The least she could do was to tell us, "The patient doesn't want to speak/it's past the time to call/they are doing group activities." If I, an 18-year-old high school student with decent communication skills and consideration of others, can think of words that take one minute to tell the parents of the sick, a full-fledged adult can too. The next day, when I noticed the patient’s blood sugar was above 400 mg/dL, I called the same number and met the same woman on the phone. I told her that it’s an emergency because the child’s blood sugar has been extremely high and prolonged for more than 1 hour. She said she will get the nurse to call us back, and guess what? We never got a call from the nurse. The second issue was the long waiting time. Yes, as a student who has shadowed healthcare workers, I understand some tasks can take time to be processed. However, in this case, the long waiting time I had, which was THREE HOURS at Collin Springs right after the patient was sent from the emergency department, was not acceptable. Actually, I’ll give points for them providing us with water after 1-2 hours of waiting in a room. You may ask, "Why 3 hours?" Maybe there were a lot of patients? No. We had three children at the adolescent site, waiting to be treated. There was no reason to keep us that long. Workers looked extremely distressed, “helping” us. In the midst of suffering, the staff members spoke monotonously to us, not smiling at all, and looking upset, which made the situation more miserable. I just expected them not to join our sorrowful mood and give a smile or two. I’ve met healthcare workers who I could sense genuinely wanting to help, giving the sick courage to live and trust them and do their job properly to the point I felt safe under them, which is why I decided to pursue the same path. I looked up and wanted to be like the wonderful healthcare workers I’ve seen, and seeing Collin Springs lack the same energy just made me want to work harder so I can help people who felt helpless like us at this place. To those who went through similar situations as us, I want to tell you all to continue fighting and not give up on your loved ones. I hope this place thrives and is better in the future because the facility is already amazingly constructed, and there are people out there who will need Collin Springs’ help.”