CM Counsel

“This was my first time trying to establish services with this practice. The first representative I spoke with Mindy was extremely kind and helpful and got my care set up smoothly. However, when it came time to schedule my follow-up appointment, my experience with another representative, Colette, was very off-putting. Her tone and demeanor were unapproachable, which is especially concerning when someone is calling for mental health services. She transferred me to the King of Prussia office without giving me any instructions or explanation. When the call went unanswered, I called back. Only then did she tell me that there is only one person working over there and that they are very busy — meaning I needed to leave a voicemail. But this was after she had already transferred me twice with no context, leaving me confused about what I was supposed to do. When I expressed how her demeanor came across, she insisted that she was approachable. Approachability, however, is based on the caller’s perception — and my perception in that moment was that she was not. I thanked her and let her know that if I needed further assistance, I would contact management. This is a business that offers mental health services and you never know what someone is going through when they call. Clear communication and patience are essential. I still hope to receive the help I need, but the customer service experience definitely needs improvement.”

“Catrina & Dr Dowling are amazing! They both helped me tremendously get through a VERY ROUGH winter mentally. I always feel heard after every session and they both are excellent.”

“Dr. Nesland was recommended to me by a friend of mine and I couldn’t be happier! She really listens and genuinely cares about my OVERALL health. Receptionist is very kind and caring as well. Grateful to be working with this phenomenal team! 😊 Thank you, Ralph H.”

“The Reception staff, Collette and Robin are healers of themselves. My therapist Elizabeth Dowling is unusually adept in our counseling sessions. Her knowledge of her field, her background and charismatic approach is only outmatched by her gentle positivity. Truly Elizabeth is a healer.”