Clearhope Counseling & Wellness Center

“One concern I have is that many patients feel their concerns are not being addressed in a timely manner. It appears the practice has grown significantly over the years, which is wonderful, but with that growth comes the need for adequate staffing and strong customer service. In my experience, the office manager and some staff members can come across as dismissive or unresponsive, which can be frustrating for patients who are seeking help. Rather than continuing with the current situation, I believe it may be beneficial to evaluate staffing levels, provide additional customer service training, and ensure patients feel heard and respected. A successful practice depends not only on excellent medical care but also on the quality of the patient experience.”

“Can’t say enough about Mr. George, he has helped me tremendously, great guy, and easy to talk to. Another shout out to Pamela in billing for helping me with all my billing needs!!!”

“Lady who takes calls is very nice and so is my therapist. What I dont like is how CH submitted a claim to my insurance for more than what I should have been charged, which is my copay. I was told by my insurance that I'm owed a refund. I've called several times and have left messages for billing to call back, I have yet to hear from them.”

“I've been going here for a couple of years now. The first thing that I want to point out is that the therapists are phenomenal; the problem is with the business. You'll get plenty of support from your therapist, but the business doesn't care a lick about you. They don't answer the phone when you call, they won't refer you to any resources if you're struggling, they won't follow up if you provide feedback, and they certainly don't empathize with you. I have tried emailing, calling, and visiting the office in-person. In the former two circumstances, I just didn't get a response. When I made the in-person visit. I was rudely dismissed because the person in the office was "too busy" for me. So I waited. When she came back, I could smell the odor of cigarette smoke. It appears that the important business that she needed to attend to was a smoke break. I would just have to wait. Despite having one of the best therapists in the world there, I can't continue to support Clearhope with my business. They are scaling quickly and forgetting about their patients while they do it. If you need a new therapist, I would recommend looking around for someone else - and specifically for a business that will care about you. This is supposed to be a therapy practice first and foremost.”