Chestnut Health Systems

“One star because negatives aren't an option. One of the medications I have been taking since I was a child and that I HAVE to take in order for my body to function correctly is unfortunately a controlled substance. Despite having explained this from day one I have had to fight tooth and nail every single month to have my medications refilled. Only ONE is a controlled substance that I can give grace about the delay, the others are entirely routine medications (also that I have to take in order for my body to function normally). Yet every month I have to put in multiple requests for refills only for the refills to 1 - not be looked at by my provider at all for days ("we have a 72 grace period-" you should not be banking on the grace period. The grace period is not a built-in wait. ffs. If there is that much of a backlog that the 'grace period' has to be included for every refill request you have a bad, BAD staffing issue. Hire more people. You're overworking what staff you have.) 2 - be sent to the pharmacy INCORRECTLY 3 - be sent to the pharmacy with the WRONG NAME which lead to the pharmacy not looking up the right scripts when I'd call them to verify that a script was sent or if they were ready for pick-up 4 - find out that the doctor would change the dosage, amount, or medication without me knowing beforehand Every month this year I have had a period of a few days up to two weeks where I am forced to quit my medications cold-turkey until the office decides to send my refill requests out. The provider and every worker I've complained of this issue to (because when I say this happens every month I do mean it literally) state that it's unusual and they don't know why that's happening to me, but based on some of the other reviews I've concluded that it's not that the staff isn't aware of the issue. They just don't care. Big thank-you shoutout to Candace by the way, her attitude about that is super appropriate when this is 100% your office's responsibility to handle in a functional way. I sent my current refill request in last week, got a phone call from you with 'questions about my prescription', which I returned within minutes of getting. Was told that they couldn't get ahold of the person who had called me and that whatever the questions were, they were not added to the notes on my file so I couldn't give whatever info they needed. I expressed that I had my phone accessible when she was available but that I would be travelling soon and needed my scripts sent so I could pick them up before my departure. I got no call after that and for the following two days -I- tried calling the office in order to get in touch with no luck. The person who called originally was not available and no one else could help with the issue since there was no note saying what the issue was. It wasn't until Sunday night that I got an automated call stating my prescription was sent to the pharmacy, and I did not get any follow-up about this until today (Tuesday) that was dismissive at best when I expressed that I wanted to change doctors to someone who will at the very LEAST look at my requests in a timely manner. I have felt as though there is an assumption I'm seeking my medication to sell and pressure to change medications because of that. One day I spent over an hour trying to get the front desk to pick up as I was trying to find out what was happening with a refill caught in limbo between the office and pharmacy. When someone finally DID pick the phone up... They picked the phone up just to hang it up. I don't know where the bar is supposed to be for the standards in healthcare, but at Chestnut Health Systems the current bar is sitting on the floor. I know that if I get a response to this review it's going to be some generic "oh I'm sorry you had that experience we try to make things good for all our clients" but really this review isn't meant for the business, it's to let other people know what they can expect if they schedule appointments through Chestnut. Frustration.”

“It is no wonder that the mentally the challenge cannot get help in Illinois with places like this. It is such a sorry organization they do not even spend time with their patients enough to realize what problems they had and how to help them. I know this from one occasion of being here with my mother. And my second occasion of being here was with my brother he was accused minutes late and they would not even see him. Even though we drove an hour and a half to get him here. This place honestly should be closed for business it is a no use to the community.”

“This place is not what it says it is. Online it says I can come in from 8 to 2 and a few days that I’ve come in between those times no one is available. The front desk is absolutely no help and said don’t bother calling because I won’t be able to get through to anyone.”

“Horrible place. They have amazing services in Southern Illinois, but everything sucks here in Bloomington. Even Genoa pharmacy is sub par here. Il be finding services elsewhere because I’m not going to be treated like a dog.”