Chesapeake Health Care - Behavioral Health

“The actual care I receive here is decent overall, and the therapist and psychiatrist I see are both great at what they do. My biggest issue is the communication and how difficult it is to get in touch with anyone by phone. If you need help managing prescriptions, it can be extremely frustrating. You’ll often leave a voicemail and may or may not get a response, sometimes needing to call multiple times before hearing back. The medical assistant line rarely seems to be answered directly. This becomes a serious issue when it leads to delays or gaps in medication, especially when all you need is to speak with your psychiatrist about your options. The providers themselves are great, but the office communication system really needs improvement.”

“It took months for my son to get an initial appointment. Now that he’s been accepted to receive services they switched his provider . She personally called me to set up an app for him to be seen in the office AGAIN, which is a $30 copay. My son has yet to be seen because that alpha been rescheduled THREE times due to her not being in the office because it’s her OFF DAY. Why schedule appointments when the provider is going to be off that day? And when I asked for my son to be seen by the first Dr the response I got was ‘ he’s seeing this Dr now’. Ma’am that’s not what I asked. If I’m paying for services I would like my requests to be met. It’s unprofessional that his appointments been canceled 3 times and I have to reschedule every single time!”

“My therapist and psychiatrist team of Ellen Cook and Kyle Ward have absolutely changed life for the better. They listen, they are kind, they pay attention to tics, they laugh at my corny jokes, and they don’t make me feel broken. They offered the tools and guidance to make my life better and gave me a confidence boost I didn’t think was possible. I feel lucky to have been able to meet these two truly selfless and loving people, much less have them both in my corner.”

“Don’t recommend coming here. If your assigned Malla Sujata I feel sorry you. She is very rude and doesnt know what she is doing .My appointment was at 2pm and was not seen till 2:30pm.The therapist and psychiatrist do not communicate at all. When I went for my appointment, I thought I was getting meds; thats what the therapist they assigned told me, but when I got there, Malla, the psychiatrist I was assigned too, was confused to why I was there and had no notes from the therapist. She was very rude and had an attitude the whole time. I tried to explain what Elizabeth the therapist who I was signed too said. Malla ignored me and proceeded to tell me I’m depressed and dismissed my concerns.”