Central Florida Psychiatric Associates, Pa

“I have never written a review for any business in my life but I felt compelled to write one after my last visit to this office. The doctors here are amazing...truly the best, I absolutely love them; however the staff is HORRIBLE!! They are extremely RUDE and NASTY! I have never experienced a group of such rude and nasty people in my life. They have attitudes all of the time and then talk about you when they close the check-in window and you can hear everything that they say about you behind the glass. About 2 weeks ago I had an appointment and I was running a little late so I called to advise that I would be a little late and the woman that I spoke to told me to be there before 3pm. I actually made it there around 2:45pm -15 minutes before she told me to be there and when I tried to go up the elevator it was locked! I spent 10 minutes downstairs trying to figure out how to get up to the office. Luckily another patient was leaving and she called for the elevator so I was able to ride up on the elevator. When I finally got to the check-in window I was ignored for another 5 minutes!! When the woman finally came to the check-in window she told me that I was late and wouldn't be seen. Needless to say I was a little upset and irritated. I reminded her that I called and let them know I was running late and was told to be there before 3pm and she said well its past 3pm and then she looked at me and asked me "how I got in anyway" and I told her that I rode up on the elevator that the patient called to leave and she gave me a very nasty look which makes me believe that she knew that the elevator would be locked and that I wouldn't be able to get in when I called to advise that I would be late. She finally asked the office manager to come speak to me and she wasn't any better. She didn't want to listen to a word that I had to say and I let her know that I called inform them that I was running late and that the woman that I spoke to told me to be there by 3pm and the other woman that I first spoke to said "no Shelly, I never said that I told you to be here before 2:40"! So not only are they rude and nasty they lie also! I have NEVER in my life been treated so nasty by anyone. Especially by anyone that works in customer service. I have been calling for almost 2 weeks to schedule an appointment and have left numerous voicemail messages and have yet to have my call returned. The sad thing is that the staff is the wall between the patients and the doctors and if you upset any of the staff they are sure to punish you and make it hard to get an appointment to see the doctors! I wonder how any people have decided to go else where because they don't want to deal with the staff there. I would give the doctors themselves a 100 star rating however the staff deserves less than a 1 star rating!”

“I am a healthcare professional calling on behalf of a patient. I was hung up on 4 times purposefully, because they refuse to speak with anyone on the phone. Completely unacceptable. Nancy is rude and should not be in healthcare.”

“Front office works HARD and Nancy is a gem! Treat them with respect and they will do all they can to help you. Tina is the BEST!!! Please read THIS review if you're looking for info about aspects of this office relating to these people mentioned above...”

“Been a patient of Dr. Farmer's for several years now, he's a excellent doctor but the sad fact is this office is a living hell. Every time without fail, you'll end up waiting 3+ hours past your appointment time, and if you leave briefly to get some food or get some air, you'll get skipped over (and still charged). The office staff is incredibly rude and has zero sense of urgency and constantly makes mistakes- I've been skipped and had to wait 5 hours! If you're thinking of considering this place, you may want to knock it down a few marks on the list. They've only gotten worse with time.”