Centerstone

“As a long-time established patient, I have watched the quality of care and patient experience at this practice slowly decline to a point that is no longer acceptable. What was once a manageable relationship has become a source of stress, which should never be the case in any medical setting, and is especially inappropriate in mental health care. Booking a routine follow-up now requires two to four phone calls. Calls about medications or general health questions go completely unanswered. These are not minor inconveniences. Timely access to your provider and basic responsiveness are foundational to safe psychiatric care, and this practice is failing on both counts. I do not feel supported or safe as a patient here, and I would caution others to weigh that carefully before establishing care.”

“I have been a patient with Burrell beginning back in 2017 when the intake took 3 hours. I was going on and off due to health insurance and copays are a joke and are why many mental health suffers end up homeless, in psych wards, or in jail. Burrell as a whole has changed my life. Blessing me after I lost everything I owned and destroyed the last of my relationships, lost my job, and my place to live having to live in a volatile and uncomfortable living situation with a "friend" and I just got lucky my case worker knew my roommates landlord and put a stat on getting me housing assistance and I was offered a one bedroom in a key card entry, 24/7 support staff, furnished, 1k in needed items because I had nothing, and if I recall they purchased food for me as well, gave me an allowance monthly to take care of myself, and pay my electric bill with, and because I didn't have transportation them having a few weekly trips to the store, park, and even the pumpkin patch or ceramics. The lifesaver was I was enrolled in a program called supported community living and they paid my rent while I went through Disability Claim process and waited for housing assistance to get approved. They explained anything I didn't understand, answered my questions and if they didn't know they would find out who did. Although I had a issue with turnover rate on case workers and the support staff here it's been the perfect environment for me to solely focus on rebuilding my life, learning how to manage my money, go to DBT therapy weekly, DBT Skills groups, EMDR, and psychiatrist all of which have been great at what they do with the exception of a couple of people who are no longer with Burrell and my requests to be reassigned to a different case worker were heard and they got it done as quickly as possible. My psychiatrist Laura Britzig has been my primary psychiatrist for many years now and she was able to get me on a good medication regimine. I was able to get in quickly to have a psychological exam for ADHD within a week of my therapist having referred me. My DBT focused therapist Hannah Howdeshell and I have been working with each other for three years with an exception for a 6 month period where I tried to do some EMDR over zoom. I would've preferred to have done the EMDR in person because I'm ADHD AF and it is impossible to stay focused in my apartment for it to be effective. I benefit better with headphones and vibrating pattles for you to hold that simulates Rapid Eye Movement and I've found that much easier to keep my mind more focused on the session. Overall Burrell has definitely improved over the years and when I would have given a two star at the beginning of receiving service. Now having been more stable in the last 3 years than I have in a decade. I've accomplished many of my goals and taken my treatment very seriously. It's paid off tremendously. Oh and you can't forget the pleasant and sweet ladies and gentle dudes in the pharmacy. They are easy to communicate with and answer your questions about medication and they will communicate with you when the insurance company is giving them trouble and what to expect. They have had great delivery people too. Especially the old veteran guy who has since moved on to another job. He was so polite and he even said he enjoys that I'm not grumpy and mean to him when he drops off the medication. When I would see him at the Berrywood location when there for my medicine or an appointment he would always great me by name and ask how I was doing. I feel a bit guilt for forgetting his name, it's unintentional though as I really struggle with remembering names and birthdates.. I struggle remembering a lot of things though and until I get back on the ADHD med dosage that unscrambles my brains. I forgot my own age and was saying I was a year older for nearly two years. Thanks Burrell for making a positive impact on my life and being that shoulder to lean on while being friendless, and estranged and no contact with both side of my family.”

“I have great difficulty getting my prescriptions renewed in a timely manner. In my most recent experience, I had express scripts reach out to them a week before my prescription ran out. Burrell did not accept or refuse their request until two days before I ran out of medicine. I called burrell and left them a message to refill my script at the local pharmacy. In my experience they do not call back in a timely manner, so I called 4 or 5 times to actually speak to someone to get it refilled. They did not get me to a live person. Eventually they called me back, but had sent my script to express scripts, which would not have arrived in time. They told me to call express scripts to have it transferred over. I have been through this EXACT situation with burrell before, so I had them send in a duplicate script to the local pharmacy because I followed their instructions in the past, and it was a huge runaround that never worked out. They do not proactively refill prescriptions before they run out. They do not refill them when you ask them nicely. They will not follow your instructions about where to refill the prescription. Find a different provider if you can. That's what I'm doing now.”

“I have tried 3 times to make an appointment at this place and they cancel every. Single. Time. There are no efforts to make appointments that fit patient availability and any time I call, the person I'm speaking to isn't able to answer my questions.”