Carrollton Springs Changes McKinney

“Speaking for the adolescent department. My son and I (as a parent) both had such a positive and impactful experience. I saw some reviews regarding medication. It was mentioned to me twice, once during PHP and once during IOP, both times for separate symptoms, and both times they respected my decline. I don't feel at all like they are pushy. One half an hour family meeting per week and maybe a call or two during the week as needed. If you need assistance with transportation, they will help! We almost didn't do IOP because of the strain but then they offered bus service (covered by insurance). He was picked up and brought home each day, from Plano to Mckinney and back. The bus driver, Darneesha, I can't thank enough. It seems like a minor part of the program but I assure you that she made a world of difference. On his last day, she went out of her way to make his day extra special-- from the goodness of her own heart. He will never forget her, nor will I. God bless her. Also, shout out to Grace for her compassion, her dedication, and her patience. Family meetings with her were always productive and informative. And again, my son will never forget her. She listened to him, she directed him, and she cared. It's one thing to do your job, it's another to go above and beyond. And I'd say that every employee at this place is doing a phenomenal job. Thank you all!”

“I think each therapeutic experience is going to be different. For me personally, I have loved my time at Changes. My therapist Megan was direct and gave me exactly what I needed. I would definitely recommend their services to anyone looking to enhance their life, adjust medications, work through trauma… or someone who just needs that little boost of support.”

“I hate how all these reviews are negative. I went here for 3 weeks and I will say BEST STAFF EVER!! If you don’t have lunch they give FREE Mac and cheese cups AND ramen cups! Mr angel is def the best therapist there he made the experience even better! Same with Mr Eric and ms Mel! The are super sweet and even ms Dhani! Don’t think this place sucks! It’s the best!!!!”

“I’ve waited nearly six months to write this review in order to approach it with a clear head and a level perspective. I understand that when emotions run high, it can be difficult for the heart of a message to be heard. That said, I feel compelled to share our experience with this facility in the hope it helps other families make informed decisions. Our son was referred to this program following an inpatient stay earlier this year. At first, the staff were kind and supportive. We appreciated Danielle at the front desk, Grace (his counselor), and even the transport team—all of whom made the early days feel safe and reassuring. Unfortunately, that changed rather abruptly. Our son, who is 12, was accused of “contact sharing”—exchanging personal information like phone numbers or addresses with other clients. We were told this is considered a serious violation and grounds for dismissal. While he denied doing so, we acknowledged the concern and spoke with him about boundaries and expectations. Shortly afterward, our son experienced a relapse in self-harming behavior. The facility strongly recommended residential treatment. My husband and I did not feel this was clinically appropriate given the nature of the incident, and we asked whether there were alternative steps we could take. We were told that if he could be evaluated by a mental health professional and deemed safe, he would be permitted to return to the program. We followed that direction immediately. He was evaluated at the Seay Center in Plano and was not recommended for inpatient care. With that clearance, we resumed attendance at the program and our son returned for several days without incident. On the fourth day back, however, we were called in during pickup and informed that an “event” had taken place. We were told that during a moment of emotional distress, our son used a coping strategy—requesting time in the comfort room—and began to rock himself, during which he superficially scratched his neck. This was interpreted as self-harm. What followed was an extremely upsetting interaction in which we were given an ultimatum: either admit him to a residential facility immediately, or he would be discharged permanently. We were not given time to contact one another, weigh clinical options, or consult with external providers. The conversation quickly escalated. The facility manager, Monique, was brought in and refused to allow either of us or our son to speak. When we declined residential treatment, she informed us that they would be filing a medical neglect report with CPS. This felt deeply inappropriate and coercive. We chose discharge. CPS did visit us, and the case was closed without findings. The social worker herself seemed surprised that a report had even been made. We strongly believe that the initial allegation of contact sharing colored how our son was treated throughout his time there, and that bias impacted their clinical judgment. Following our decision to withdraw from the program, the demeanor of the staff changed noticeably. Danielle at the front desk was dismissive when we requested a medication refill, citing lack of 24-hour notice and uncertainty about whether the doctor would comply now that we were discharged. This lack of continuity was disheartening. To add insult to injury, we recently received a bill for over $4,000. This review isn’t written lightly. We know how important mental health care is and how desperate many families are to find quality support. But based on our experience, we cannot in good faith recommend this facility. We urge families to advocate fiercely for their children, to ask hard questions, and to be wary of any program that treats parental concern as resistance.”