Carrollton Springs

“I was told I was only supposed to be there for 2 or 3 days. Instead, they kept me for 10. I remember the intake process—the lady was writing things down that didn't even reflect what I was saying. It honestly felt like she didn't care. At the very least, don't twist or manipulate my words. Keeping me there for 10 days felt more like running up my insurance than actually helping me. The whole experience was frustrating, unprofessional, and completely destroyed my trust in this place. Do yourself a favor and go somewhere else. This place is an absolute joke. If you work please contact your job before you go they are slow with paperwork but they want their money keep blowing my phone up”

“BEWARE: carrollton springs was bought out recently by lifepoint behavioral health, which is owned by apollo global management, a PRIVATE EQUITY FIRM. i was inpatient and did php/iop at this hospital twice a couple of years ago. i will say, the facility is extremely depressing and dirty. my first inpatient stay, one of the patients filed a formal complaint due to the neglect at the facility, which a lot of the other patients signed off on. they only swept and mopped once a week if even that, the walls are dirty and sad grey and green colors, the psychiatrists are the worst ive ever met, but aside from that the therapists and most of the nurses and tech staff are amazing people. all ive heard about otber facilities in the are are even worse than carrollton springs, so when my partner was going through a mental health crisis, i brought them here. firstly, im not sure what changed, but when i was inpatient the billing department didnt talk to you until after youre inside the facility. this time, billing talked to my partner in the intake room and was extremely rude when they told them they dont have thousands of dollars up front to pay for inpatient treatment. they allowed my partner to instead do php, tell me why their insurance is accepted for inpatient and not outpatient? and why they were not informed of this before showing up for their first day? with the billing department again being extremely rude. i dont know whats going on with the staff considering when i was here most of them were very kind since they know youre in a crisis, but this is unacceptable to me. i would never recommend anyone to this facility at this point. to the hospital ownership: maybe try making your hospital not so depressing when your patients are already depressed. i mean seriously it is just sad being in there. also, private equity is the devil and i know better now to research who actually owns these facilities before admitting myself or loved ones here.”

“My assigned psychiatrist gave me an ultimatum, either don’t smoke weed for three months or get a bipolar diagnosis. I relapsed and she tried to tell me I was bipolar. Her only reasoning was I was talking fast and have family history. I have ADHD and am used to talking fast with family and friends, especially when I feel crunched for time, which I always was with my assigned psychiatrist. I have seen three separate professionals since, all said I have ADHD and PTSD or CPTSD. The ultimatum was extremely manipulative and honestly a disappointing decision for a mental health professional. They do not seem to value actual quality care, they are only after your money. One of the other patients was there for a significantly longer time than expected and was asking to leave for days, they kept telling her it was for her own good she stay, threatening court. She called her bank and told them to stop paying and she was released that day, it was never about her safety or what was best for her. There were several staff who were excellent, who cared deeply and were highly educated. However, there were also many who lacked basic human empathy, and were clearly there for the paycheck, not because they care. The list of grievances is far too long to list out. There is a mental health crisis going on in the world, we need educated, empathic, highly compassionate professionals in these spaces.”

“This is a horrible facility. The food here is absolutely atrocious and should never be fed to be in the middle of a mental health crisis. There were no vegetarian or vegan options when I was forced to stay and sad to say I had diarrhea my entire 3 week duration. It was a nightmare and honestly the worst psych ward visit ever. Absolutely horrible and has officially earned its spot at #1 worst mental facility I have ever had the tragedy of being locked up at. Furthermore when I got back to my home hospital of UCSD my psychiatric team was very concerned by the amount of meds I was on, and instructed me to take my Lithium all at once rather than separated in the morning at night (like this facility instructed me to do) because they said it was safer on the kidneys. Finally when I was instructed to take my Lithium I had to ask nurses for food, which they refused to give me multiple times, until a senior nurse explained I needed it to take my meds (even though I had told the nurse this directly she didn't believe me). Apparently they don't teach nurses lithiums effects on the stomach in Texas?! Absolutely horrendous - pray for your loved ones if they get out here! SERIOUSLY! IT'S HORRIBLE! ABSOLUTE TORTURE!”