CapeSide Psychiatry - Wilmington, NC

“FIRST OF ALL MY MISTAKE WAS NOT READING REVIEWS ON EVERY PLATFORM… Most unprofessional experience with a therapist. Reception and enrollment were great. Will not attend a second session- everyone needs to look at reviews on yelp and elsewhere. I am 55 and have had plenty of mental health professionals. This was not my cup of tea. When a therapist talks more about themselves in the first session and the right off the bat about taking you off meds that are actually helping, well as I said I’m 55 years old- I don’t have time for the I’m not listening to you game. I want someone to hear me! Also concerning - the fact I may have another disorder, she said she would have her assistant send me forms to fill out to delve deeper - Dropped the ball on that too. I never got them 🤷‍♀️ yeah maybe too soon to judge, but in crisis mode sometimes you don’t feel like you have the luxury of “let’s wait and talk again “ just my personal opinion.”

“Hello, I've tried to post this review a few times without luck. I'm a disabled veteran. I recently got out of a DV relationship. This info matters. I started working with Capeside Psychiatry in 2025. I've received nothing short of compassion and reassurance. I experienced years of terrible treatment by medical personnel, government, and state officials. Capsesides personnel are professional, polite, caring, understanding, hardworking, patient, and supportive. They are 'real'. They balance being pro-agency and pro-patient extremely well. They assigned me to a great team! Firstly, I work with Irene a great deal. She's taken care of my needs every single time without hesitation. She goes above and beyond every time. She's passionate about helping others, providing high-performance work, and quality support. She also has a great laugh. When she says she'll do something, you can bank on it. If there's something she can't do, Irene will find an answer, locate the right person who can, but she always figures out how to help, which gives me hope instead of hearing a hard 'no'. Shes honest and forward. I appreciate that. It's a pleasure to work with her. She's a gem. I was previously assigned to my therapist Jennifer Rotella. She's the brightest light imaginable. It's easy to open up to her. I'm 'never' this way with anyone, especially after poor treatment by clinicians. She is very resourceful, strong, delightful, very sweet, and she takes great care of her patients. Her voice is calming, and she has a warm smile. Mrs. Darby is a wonderful person and a people person. She has the best smile too. Commmunicating with her is always a good experience. She's dedicated, collaborative, and intelligent. She's so proactive, professional, and amazing. Mrs. Darby always takes care of me. She secured a spot with the best therapists for my needs; working through the milestones to ensure care without disruption. I'm grateful. Ms. Scolaro-Conti is my therapist and the nicest person. She's very keen, professional, and a good person. I'm very happy to be in her care. She's listens. She helps me stay hopeful, suggests activities, resources and works to aid me the best that she can. She brings about clarity when things are dim. Dr. S. Anil prescribes my medication. She isn't like other doctors I've known. She does go above and beyond to support me. She cares about what's precribed, how it affects my body, and always conducts an analysis for a solutions that I can be confident in. She communicates actively and genuinely cares and is extremely faithful. During each visit, Dr. Anil demonstrates professionalism, presents her truest self and os a lovely soul. Everyone I've mentioned allowed me to lean on them when I dealt with tragic circumstances. I hope everyone I've mentioned in this post are recognized for the support they've provided me especially surviving domestic violence. They are talented, energetic and have helped me a great deal. They developed our relationship organically, I never feel pressure in any way. I've never referred an agency to anyone. I'm happy to refer Capeside Psychiatry for one's MH needs. Also, Mrs. Connie Register in accounting was a pleasure to work with. When I was billed for care. She informed me of my bill, made sure I was billed for what was applicable and looked for available options if I needed help making patments. She is as genuine, and caring as everyone I've worked with. She has taken good care of me. If there's a mistake she'll fix it immediately. All of the women I mentioned have encouraged me. They're attentive, nurturing, and beautiful people. I wanted to take the time to write this thank you note for Mrs. Irene, Mrs. Connie, Mrs. Darby, Ms. Rotella, Ms. Kylie, Mrs. Anil. They've made my life easier. They're nothing like the clinical groups I've worked with in the past. They are par excellent. They represent the Capeside Psychiatry well. I've waited years to work with a proper agency if needed. Thank you to everyone listed above and Capeside Psychiatry truly. - Lily S.”

“I got a referral here from the VA. There is zero inter-office communication. Whatever you tell one person absolutely will not be told to anyone else, so your provider is always going to act shocked when you let them know how badly the administrative side keeps dropping the ball. You will be treated like a criminal, appointments are going to be virtual but they won't tell you that, you'll either come in and sit in front of a computer, or you'll be driving to the office and get texted a link for a virtual appointment, despite their app showing your appointment location at the office. The provider will ignore what you say, talk over you, laugh at your issues then transfer you to a blank screen to reschedule your appointment. BUT they are one of the only providers in town taking new patients. So they do have that going for them. Edit: I’ve been getting the promise of someone calling me to discuss this, heard they’ll call me within the hour (they didn’t, either time) and they’ll call by the close of business (they did not) Edit 2: 15 minutes on hold to be informed that the person who insisted she’d call by close of business yesterday is not at work today and definitely won’t be calling (they waited until 3:00 to pass on this bit of information)”

“Since I've been going to capeside I've had a pretty good experience. I'm in the med maintenance program for mental health issues so I can only speak on that aspect. Keep in mind, the med maintenance program is NOT therapy. It's for mental health patients familiar with their disorders and medications already. The app can be a little wanky sometimes, but it's been great lately. The psychiatrists are fair and will work with you, but you maybe have to try different ones until you get the right one. Mainly I wanted to review to thank the care coordinator Tara. She is so patient when getting things fixed for you. And I've never been treated so compassionately at a psych office before. I hope she stays because she's a great asset. But all in all, I'm happy with the office so far.”