Burrell Behavioral Health

“I’ll start out saying I have a great therapist but I saw Betty Long last week. Immediately after my appointment I knew she wasn’t a good fit for me but I requested my medical records due to my ongoing disability claim. The amount of errors I found was insane. I get a call today stating that they use AI AND Betty refused to fix those errors. My lawyer wasn’t too impressed either. I had an in depth assessment done for proper diagnosis which was emailed to her nurse. Mind you the woman who assessed me has way more education than I’m sure anyone in that office has combined. She turned around and changed a diagnosis that was taken away with explanation as to why it was changed prior to the appointment. She also claimed she diagnosed a certain condition THEY DONT EVEN TEST FOR and acted as though that was a wrong diagnosis and I felt as though I was being judged and ridiculed for something I was born with. I thought working in MH you had to have compassion of some sort. It’s crazy how falsifying records is such a common thing. REQUEST YOUR MEDICAL RECORDS AT ALL COSTS. You never know what bs a licensed professional and AI will put down.”

“I attempted to get my son seen last year in May. I filled out the paperwork and was told the soonest we could be seen would be November. So we made a November appt, it would be a telehealth appt. Come November the counselor calls to reschedule a week later. No big deal. Then the time comes for the appt. I get no link, no email. I attempt to call three times, each time I get a voice mail. I am done with Burrell at this point. But then, months later, like after christmas, I get a call an from Burrell telling me I need to reschedule. I call back to tell them no thanks, and it's not the office in moberly, where I originally filled out the paperwork. They give me the moberly office number, I call it and guess what? An answering machine. I'm not calling anindividual therapist, they have an office with a secretary. Idk why this happens. So I leave a message. 2 weeks or so later they call me again and the process repeats itself. It was a pretty frustrating experience. Counselers deal with people who need real help. I don't know how 6 month waiting periods and answering machines and poor communication has to do with that, but hopefully Burrel will address whatever management/administrative issues are interfering with letting counselors help patients and patients get help.”

“There psychiatrist will diagnose you with a mental illness and when you file for disability the psychiatrist will not help you whatsoever to get approved for disability. I believe this is just a big money racket for Burrell's”

“As a parent of an adult dependent needing care, I found them to be severely lacking in empathy or having the ability to properly diagnose. Just wanted to push pills. Very disappointed. I will never take him back there. Please save your canned response as your words after the fact are meaningless. Received horrible customer service in Boonville as well as Columbia.”