BronxCare Hospital Center CPEP (Comprehensive Psychiatric Emergency Program)

“I took my mother to the emergency room on May 8, 2026, and today is Tuesday, May 12, 2026, and I still have not heard anything about my mother. My mother suffered a nervous breakdown and she is not violent. They will not let me see her, speak with her, or even tell me where she is. My mother is a 72-year-old woman who suffers from high blood pressure and is pre-diabetic. Every time I call, they hang up the phone on me. I don’t even want to imagine what people go through in there. Can someone please help me?”

“I'm sharing this review so others are aware of what I went through. A few months ago, I visited this facility simply seeking help for sleep issues. A nurse advised me to speak with a psychiatrist, which I agreed to. Instead of the support I expected, I ended up being held in psychiatric care for two days under extremely distressing conditions. During that time, I experienced verbal mistreatment and what I would describe as intimidation by staff, including a deeply inappropriate and threatening comment made in reference to my mother by three security guards. The situation escalated to the point where five undercover police officers got involved — this was terrifying and completely unexpected. Despite not having a history of psychosis, I was diagnosed with it — a label that does not reflect my actual mental health, and which I believe was a serious misjudgment. This has had a lasting impact on me emotionally, mentally, and socially. If there are any attorneys reading this review who handle cases involving patient rights or improper psychiatric detention, I would appreciate any guidance or support. I am trying to understand whether what I experienced.”

“It was very good in the er kids place but at night it’s where there’s a problem the staff needs to lower it down and let people go to sleep I got issues from poor sleep but the rest is good and I just hope that anyone that goes there and suffers from things I wish and hope and pray that you all get better soon and much love to everyone good bye”

“BronxCare Dr. Martin Luther King Jr. Health Center – Psychiatric Ward (1265 Franklin Ave, Bronx, NY) I am extremely disappointed with the level of service, professionalism, and communication provided by the psychiatric ward at this facility. My recent experience in trying to support my sibling revealed a significant need for staff retraining—particularly in customer service, communication protocols, and discharge procedures. On May 1, 2025, I attempted to locate my sibling after learning he had been transferred to the psychiatric ward on the second floor. My first call was placed at 10:21 AM, and no one answered. I called again shortly after and reached a staff member who was incredibly rude, dismissive, and ultimately hung up on me. I attempted to call back three more times before finally speaking to someone named Ramon or Ramona at 10:34 AM, who was much more respectful and helpful. The initial individual I spoke with should not be in any role involving public interaction. Their demeanor was unprofessional and disrespectful during a time when I was trying to ensure my sibling's safety and well-being. I can only imagine how patients are treated inside the facility if this is how families are handled over the phone. On May 2, 2025, I was informed by staff over the phone at 11:11 AM that my sibling would be discharged in 40 minutes. I arrived at 12:30 PM expecting to pick him up, and spoke with a light-skinned, average-built man—possibly Hispanic—with a short haircut, (at the front desk when you come in) who told me my sibling was currently in the process of being discharged. I was told to wait, so I did—for 15–20 minutes—only to find out through a third party (not the facility) that my sibling was already home. How is it possible that I was told my sibling was still present and being discharged, when in reality he had already left the building? What system is in place to notify staff of a patient’s real-time discharge status? And why was my sibling not allowed to use the facility’s phone to call me—especially when his own phone was dead and he had no wallet? This facility clearly lacks a proper communication structure. Their failure to inform me of my sibling’s discharge in real time caused unnecessary stress, wasted time, and wasted gas. More importantly, it left my sibling vulnerable during a crucial time. Mental health care requires compassion, structure, and strong communication—not disorganization and hostility. BronxCare needs to take a serious look at its protocols and staff training. No one in need of care, nor their families, should be subjected to such unprofessional treatment.”