Bridges to Wellbeing

“Only giving two stars because Dr. Hughes' quality of care has been high. That being said, the front office personnel have been some of the rudest, most unhelpful, and difficult to deal with. Not only that, I've had to leave an appointment because I hadn't been seen for over thirty minutes without an update. The quality of care is quite good, but the customer experience, and the lack of help you can expect to receive when issues do crop up means I will be finding a different provider.”

“I wish I could give this place 5 stars, I really do. My provider here was fantastic, truly. She's the best doctor I've had- aside from my PCP- in my entire life. Unfortunately, in order to see the doctors, you have to deal with the front office staff. Fawn is the rudest person in a customer-facing position I have ever encountered. Her minion Paula is the second rudest person in a customer-facing position I have ever encountered. I'm actually shocked they were able to find TWO people like this to staff their office. It's almost impressive. When I was a patient there, I thought my issues with the admin staff were my problem- I thought that I was being too sensitive, or that I was just bad at things. After all, I was being treated for my mental health. I referred friends, family, and talked to my other providers about the care I got from my provider because again- it was excellent. Unfortunately, it didn't take long for me to get on the "bad side" of the admin staff. I'm a medical office specialist. I would NEVER allow our patients to be treated the way the front office treats their patients. The rudeness, the utter disregard for the emotional, physical, financial, or social situations of their patients is unbelievable. In fact, if I hadn't experienced it myself and then watched as every person I sent there faced the same treatment, I wouldn't believe it. Because of the way myself, our patients, and even our OWN STAFF have been treated when contacting this business, my doctor has decided that we will no longer refer patients here, despite the quality of care they receive once they actually make it past the front desk. Providers at Bridges to Wellbeing: Pay attention to what your front office staff is doing. Your patients' mental health will suffer from the way they are treated by the people who stand as gatekeepers to their care. Admin staff: Compassion is a virtue. You work with mentally ill humans. Try NOT being unconscionably awful 100% of the time- just give it a try! Potential patients: The six month long wait list isn't worth it. You deserve better.”

“I have been a patient of Dr. Hughes at Bridges To Wellbeing for well over a year now. Dr. Hughes is an incredible doctor, with a very cautious, holistic approach to both prescribing and treatment for mental illness. I am incredibly satisfied with my doctor, and with my treatment at Bridges To Wellbeing. I'm lucky enough to have private insurance that covers my appointments, and that my doctor is in network. I wish that Dr. Hughes or any of the other staff were able to accept Arkansas Medicaid so that I could refer my partner, but aside from that, I don't have anything negative to say about them.”

“I am so disappointed, I had a scheduled new patient appointment for November 17th I had been looking forward to as I had to schedule out quite a ways due to their wait list. Only 2 hours before my appointment they call and tell me Dr. Hughes was running late and wouldn’t be able to help me today the soonest available appointment for them to reschedule me for was late JANUARY! Are you kidding me?! This came as an absolutely shock to me as it is so inconsiderate and unprofessional TWO HOURS BEFORE MY APPOINTMENT!!!! I’ll be finding a different psychiatrist to help me who is more concerned about their patients and actually helping people. From what I’ve read this place is absolutely bad news anyways. So so so disappointed!”