BrainDocs

“I have seen Dr. Siddiqui for years. She is the best psychiatrist I have ever had. She is compassionate, knowledgeable and provides excellent clinical care. She truly cares deeply about the wellbeing of her patients. The office staff are kind and helpful. I am also a therapist in the area and have referred many of my patients to Braindocs. I highly recommend this practice!”

“It’s incredibly difficult to get refills taken care of. Even when I called the office multiple times over multiple months, they’ll blame anyone but themselves for my prescription not being refilled. I’ve been off my medication for three months now, cold turkey, because no one seems to actually communicate with each other. Even when I called them, my insurance, and my pharmacy, nothing happens. When I finally had my appointment, my doctor told me that “the front desk probably assumed you figured it out since you stopped calling”. And that “you should never let this happen, you should never be off your medications”. Almost like they’re blaming ME instead of their own staff.”

“I want to start by saying that I absolutely love Jennifer. She has been wonderful to us, and my frustration is not with her. What I am very disappointed in, however, is the way the office handled billing for an ESA letter. I was never told there would be a $30 fee, nor was I informed that my card would be charged. I only found out after checking my bank account. When I called, the only response I got was, “I assumed you knew.” As a single mom who has to count every dollar, this was incredibly frustrating. Clear communication about fees should be standard practice, especially in healthcare. I truly hope the office improves its transparency moving forward.”

“I will share my good and bad points of this practice. Jennifer was my first Psychiatrist on my journey for better mental health. She is very nice and I liked her. She would try to fit my appointments in around my work hours. I also liked how she would get me resources and how to help me get school accommodations. She herself as a person is not my issue. The front office staff is not helpful and I’m not sure they even give messages to the doctors. Sometimes I have to call multiple times to ask for a refill. This last time I was met with “ it’s up to her discretion to fill it”. It had been clarified I was out of my medication. Jennifer HERSELF made my appointment, and it was a 5 days over my last visit for my prescription. I was scheduled for a Thursday and could not be seen any earlier than Wednesday night once the pharmacy was closed. This would have been 6 days without my medicine just having to stop cold turkey. This is incredibly negligent and demoralizing to do to someone. Refusing to fill a partial on a medication for a client who has taken the same dosage and meds for over a year is not ok. It has messed with my moods and wellbeing. I had to see a different psychiatrist and have an emergency visit with my therapist because it spiraled my depression. I failed an exam and had a hard time at work. If people have done the hard work of trying to fix their mental health and take anti anxiety/depression medication, it is absurd to withhold it when they are TRYING TO BE SEEN. I understand not wanting to fill a prescription for someone who hasn’t been seen in 6 months . But I was seen 3 months ago for the exact same prescription and she made my appointment. That is ridiculous. I have always been willing to pay in advance and they have my card on file. This is just gross negligence. If someone was on a mood stabilizer or antipsychotic it could have tremendous consequences. READ THE OTHER REVIEWS.”