Border Region Behavioral Health Center

“⚠️ DEAR HARMONY PARENTS, PLEASE READ ⚠️ Our family reached out to Border Region Behavioral Health Center because my younger sister was struggling emotionally after ongoing bullying issues connected to Harmony Public Schools. Instead of feeling supported, we left feeling frustrated, pressured, and unheard during one of the hardest moments our family has faced. We felt like the focus became insurance and placement rather than truly understanding what my sister was going through emotionally or helping our family feel supported through the crisis. We were told certain things about treatment and costs that later became confusing, and the overall experience added more stress to an already painful situation. My mom loves her child deeply, and I would encourage other parents to research all options carefully, ask detailed questions, and advocate strongly for their children before agreeing to send them far away from home and family support. No family should feel this overwhelmed while trying to get help for their child. The system failed our kids”

“It’s been a month I haven’t went to my case manager. I’ve been suffering mental health problems for 5 1/2 years. From meds to changing doctors, to the children clinic to adult clinic. Depression and anxiety only gotten worse. Case manager has been changed and never returned. Also never felt a connection with him. Worst advice: “forgive the people that did you wrong” HOW AM I SUPPOSED TO DO THAT?! IVE BEEN HURT AND BEING TAKEN ADVANTAGED OF MANY TIMES!! also Been canceling appointments due that he’s not here and replacement isn’t available. This is my personal experience, some vary but honestly… this place needs better staff, respect and service. 🙄”

“I recently visited Border Region hoping to reestablish care for my ongoing mental health needs after some time away. Due to the nature of my job, it can be difficult to take days off, which delayed my ability to return sooner. I spent nearly five hours across two separate appointments (April 21, then April 28) completing intake questionnaires, answering identical mental health surveys (how many times are you going to ask me if I am hallucinating?), and speaking with multiple staff members. While I appreciate the courtesy shown by the staff during my visits, I left disappointed and frustrated by the inefficiency of the process. After investing significant time and sharing personal health information, I was informed that I still would not be able to speak with a prescribing provider for another month and a half. It was particularly disheartening that there was no clear communication at the start regarding the multiple steps and long delays involved. The last time I visited, April 21, I was told that on my next scheduled visit I'd speak with both an intake worker and a psychologist. This did not happen. I spoke only with a lady in a cubicle, then waited 4 hours to speak with a lady in a small room. Additionally, the suggestion to call daily for possible cancellations felt impractical and added to my anxiety about receiving essential medications in a timely manner. I hope this feedback can help the clinic revisit its patient intake and communication practices. Those of us seeking mental health support are often doing so at vulnerable times, and clear, compassionate, and efficient care makes a tremendous difference.”

“I wanted to schedule an appointment with a doctor and was told to renew my services with my case worker, but she never answers the phone. Case worker is always conveniently occupied with other patients whenever I tried calling every day.”