Bluebird Health

“I have had the best experience here. My provider is extremely helpful, listens to me, and provides excellent care not only during appts but also in emergency situations. I can’t speak highly enough about this place. Front desk staff is helpful and friendly and easy to work with for insurance and appointment making. Recommend 10/10. I have been through 5 or 6 psychiatrists on the east coast and this is by far one of the best I’ve been to here in NWA.”

“Twice now I’ve shown up for a scheduled appointment and they have zero record of that appointment so they turn me away. I don’t write down random dates and times in my calendar and drag myself to appointments that don’t exist. I’ve also been waiting for a medication refill for I think over a month now, maybe longer? I had to quit it cold turkey cause it was never approved for refill. If it was for a good reason, I was not told. I want to like this place. They are providing such essential services. In office visits, Dr. Berner is caring and attentive. I truly believe he wants the best for me. But the administration side of things is a mess and clients suffer as a result. I hope things are smoother going forward.”

“IMO, he's a mess. Last year, I got a letter saying they he longer accepts my insurance. Later, I found out from the person who answers his phone that that wasn't true- he's always accepted it. No explanation for the letter. He's also very bad about returning calls. Long delays or no callback at all. There are very fragile people in his care-- it's scary that he's so seemingly disinterested.”

“Been a patient for years and have had no problems until this last couple of months. I can never get ahold of him and his assistant couldn’t do the same to refill my prescriptions. Still in the process of trying to reach him currently to fill a script as he hasn’t responded to his assistant. Going on and off medication isn’t ideal.”