BHSN | Center for Wellbeing -Morrisonville

“Most of the staff are inadequate at their jobs. Many mental health providers lack empathy and/or allow their egos to become involved with their treatment of clients. They make appointments without any consent or involvement of the clients.”

“Your cancellation policy is horrible and very unfair. People have emergencies and other children that get sick. Also having to call over the weekend to cancel a Monday appointment and then be told you didn’t give enough notice is bs. Things happen. This is especially frustrating because we are supposed to value your time but it’s ok for your providers to cancel on us when we are in your parking lot about to walk through your doors. Our time means nothing… we miss work, child misses school…. And not just one half hour appointment like when we cancel. When you cancel it affects a whole group of parents and children. When we call and ask to speak to a supervisor, no one ever calls back. I personally called four times. Then we get discharged because YOU say you tried to contact us to schedule an appointment but couldn’t reach us… I called and made an appointment but had to change it due to my other child needing to see an orthopedic surgeon in Vermont the same day…. So because I cannot make that scheduled appointment we are discharged…..oh and by the way the therapist he was supposed to see is leaving so scheduling him with someone new should not have been an issue especially when we have been trying for two months to switch him to school based therapy anyway. The fact that children were molested by Doug Kennedy when they were being seen at BHSN was the main reason I did not want to keep my son at your facility but because he was doing well I agreed. Since I stopped bringing him to Nana he is off all the meds she had him on and now only takes 3 per day and will soon be down to just two. He was overmedicated. When I talked to her about issues it was always up a dose or add a pill. His new doctor took away everything and only gave him what he absolutely needed. It’s been five months and not one behavior issue, even with taking him from a special education school and putting him in public school. He has even been able to catch up academically. I have zero use for BHSN. You have one amazing employee and I’m sad we won’t be able to see her but so be it. Having family members there with access to his records was an issues as well.”

“I've had mostly good experiences here, with the practitioners and with the office staff. I have a feeling dissatisfied people write reviews of practitioners and staff than satisfied ones. I've been a patient for a couple of years now and mainly see psychiatrist Wendy Randall for medication for a life-long sleep/insomnia disorder. She's very understanding and not afraid to prescribe me my needed meds that I've been taking for a very long time and cannot sleep without. One has to also see a counselor here and Amy , my counselor, is a very good listener for the most part. I tend to miss appointments, especially with Amy, so see/talk with her, via telahealth, only so often . If i saw/talked with her more often perhaps it would help more. I also suffer from a lot of stress and unhappiness due to overwork so it's good to have people to "check in" with I don't agree at all that the folks at BHSN are prone to call the police or try to have committed to a psychiatric facility. I have admitted many times to feeling extremely and have no one here do that to me. On the other hand they certainly seem to take suicidal ideation seriously . I do feel bad for anyone not getting proper treatment for *serious* potential or likely suicide or not being referred to the right place for them but am not familiar with what is or isn't available in what area and don't know what to suggest The comments by some about supposed privacy and/or HIPPA violations are certainly concerning & upsetting and I don't know what to make of them. The most recent I see here is from a year ago. I certainly hope that if there was truth to those complaints that they've been seriously addressed and fixed /and any violations ceased ! If you're not happy with either your psychiatrist or counselor here I highly suggest trying another one at the same practice. I wasn't at all happy with the psychiatrist I was originally assigned . She was young (and i am not) and not comfortable prescribing me my all my sleep meds (which I have been taking for decades) I asked to try speaking with an older person and was assigned Wendy and have had no problems with her at all. Especially considering how often I miss appointments, I find this place, the office staff and the practitioners to be especially tolerant , kind and patient, and in fact moreso than any medical practice I've used since I moved to this area (Wilmington/Northern Adirondacks) over four years ago It might be ideal if one could call at any time when in need of someone too speak to and I think that service was previously but no longer available If there weren't so many seemingly unfair negative reviews I'd give a 4 *s since things are seldom completely perfect but I'm giving 5*s to bring the, imo, unfair total score up. If I could call and speak to anyone any time I needed to I would likely feel a 5* review is truly deserved and that my experience with BHSN is near-perfect”

“While my providers are great, there policies are not great. I got no reminders for my in person appointment last week and because I have ADHD, I subsequently missed it. Also, because I have ADHD, I double booked appointments, having to cancel today's. Well, now I'm on a same day list, meaning I'm basically never getting another appointment, as I work evenings, and by the time I call, the mornings are booked. While I understand that it is ultimately my responsibility, they also know that I have no help at home, and are unwilling to work with me. Now, I have to wake up early for an appointment, when I work until 11pm.”