BestSelf Behavioral Health

“I would recommend this place, as a first timer seeking council I was very nervous as to if I would receive proper treatment, and I can say I am my councilor is super understanding and patient with me taking my small step at a time to adjust 🙏🏽❤️”

“They were charging us co-pays for my daughter's counseling services, after speaking to my insurance company I found out that there should be no co-pays. We've been trying for months to get this rectified and not only did they not return our money, they keep charging us co-pays. When we try to call, we're just given the run around with the billing dept, I just spoke to someone with a very thick Indian accent named Third, who said he was transferring me to a supervisor but me just put me back in the queue. They are dealing with people who are mentally not well, this is enough to push me over the edge, and I'm not even a patient, how do they get away with this nonsense?”

“My adolescent daughter is a client. Had to switch providers twice due to difficult communication but currently lover her current provider. My daughter's counselor has very little knowledge and is difficult. She cannot treat or provide counseling or therapy to adolescents. Whether due to lacknof knowledge base, experience or just plain stupidy, we have had to involve the facility supervisor. We have just switched to an entire new location. I, myself am a licensed provider, and therefore i understand what constitutes as professional and appropriate care. My concern is for clients and parents who lack knowledge of appropriate care an place trust with this facility to provide mental health care for their lived ones. I wouldn't recommend this particular facility or staff to anyone. The turnover of staff should show that they have administrative issues if they cannot keep consistent staff. The intake process is atrocious. The stacks of paperwork could easily be completed ahead of time but require parents to sit for hours completing with a secretary, not even a professional. I am in the process of completing an inquiry with the NYS health dept and board of ethics due to gross incompetence by my daughters counselor. Staff is not qualified to provide competent care. If anyone wants to learn more from me, please just reach out and i will share the details.”

“i went in to do paperwork which went fine. first appointment had to get cancelled for very valid reasons concerning another patient of theirs so that wasn’t a problem and they were very apologetic. went in the next week for my first appointment. she couldn’t see me again for a MONTH. i figured maybe that was normal so i waited it out. next appointment was may 24. now they can’t see me until july. don’t accept new patients if you can’t fit them on a realistic schedule. we’re coming to you for weekly/biweekly help (usually). not monthly/bimonthly.”