Beacon Light Behavioral Health System

“I had to delete my old review, to leave new one, because things are not getting better. My old review was about all the cancelations, without notification. Years and years she has been trying to get help, finally gets it but constant appointment cancelations. How is she supposed to get the help she needs? I lose income and gas money, every time they cancel. I've lost hundreds of dollars, money that I need. Not only are they causing more mental stress for their patient, now they are causing a financial burden.”

“Office overworks every single one of their therapists. They're poor at communicating important matters with not only the patient but between each other as well. They're the reason I ended up losing my job because they decided, without telling me, they would not fill out the clarifying, additional accommodation paperwork they'd been helping me with for months which caused the necessary needs to not go through and my job fired me because of it. I had to make an appointment after my HR reached out to me stating they heard no response from the office. I went to my appointment and at the end of it, I was the one who had to bring it up and ask. Then they told me they weren't going to do it. I begged them to reconsider because I knew I would lose my job and my job had already gone out of their way to wait for the paperwork. They refused. It was my only source of income for my entire household. Do not expect adequate help for disability accommodations. Therapists can't fill out the paperwork and psychiatrists seem clueless even though they're the specialist and you have to get the HR paperwork from the specialist treating you. ALSO. Because the therapists are overworked, there's a high chance you might lose your therapist with very little short notice and have to get a new one. The therapist ends up leaving the practice entirely. I know this because it happened to me. Just don't go. It's not worth it. They go back on their word, their own rules, there's no understanding when it comes to missing appointments due to illness/injury/disability. The ONLY good things I want to stress is the receptionist Katie who is always sweet, understanding, really tries and just is genuinely a good person. Jen is also an excellent therapist who really tries hard for her clients. Unfortunately, these two cannot save this awful practice and I hope they can move on to a different one that treats their patients and staff better.”

“I found a therapist that I feel comfortable talking to and can trust. She is truly amazing at what she does. Thank you so much”

“I appreciate the help they have given my daughter, but they put her into a panic today Took her to get her scheduled injection. We were about 5 minutes early for her 1:45 appointment. Thought we would have no problems making her 2:15 GP appointment a few minutes down the road. Two other people showed up for their injections early. They took both of these people before my daughter. This caused her to have to cancel and reschedule her GP appointment. The reason givin for taking others before her was, they didn't want to wait. So the fact that my daughter was on time made no difference. Then when she became upset that she couldn't get to her GP appointment she was told that what she was seeing GP for was probably cancer.”