Avita Community Partners - Behavioral Health

“Complete lack of empathy from this place. The initial nurse I spoke to was wonderful and caring, and doctor was fine, but that's where the good stuff ends. Getting my medication was super confusing. You are expected to know how everything here operates when you walk in the door, apparently. My counselor was a man, something which I was not told. I tried one session, was uncomfortable the entire time (not his fault) and was worried this wouldn't work. I need a female counselor in order to talk about what I need to talk about, which I was told they don't have (a bit rudely, might I add). The meds made me extremely sick, which isn't their fault, but I can't take them, and no one reached out to see if I was having any negative effects from them. I was going to try ONE more session, since I had no other options for a counselor, but had to reschedule several hours before my appointment. When I called to tell them, I was treated like a criminal for having to reschedule. I won't be going back. It's wonderful that programs like this exist to help people without insurance, but I wasn't helped at all here and a lot of unnecessary stress was experienced from this place, which is not great for someone experiencing a mental health crisis. You need to have empathy and a deep understanding of mental illness in order to help people and this place has neither.”

“My children receive services at Avita in Cleveland it's by far the best location in my opinion the front desk staff is always so engaging with my kids and the other staff is so engaging and empathetic my three favorite people in this office is the front desk, nurse, and male counselor. My daughter doesn't see him but he is always quick to check in with her about her day.”

“When you enter you are greeted by Karen. She is always friendly. Once you come after the first time or two she knows you by name. She is the best that I have seen. Michael, the counselor is really great at listening. I usually don't like male counselors, however, he was better than some female ones that I had. I loved him. He also made me laugh. I loved coming here just because of Karen and Michael. I hate that I can't go anymore. I moved over 2 hrs away. Thank you Karen and Michael for everything.”

“I am so grateful to the help of Avita. The staff is great and Micheal the counselor has changed my life. If your debating on getting canceling i highly recommend Micheal. I don't know what i would have done without him during this very hard time. He's helped me strive for a better way of life. He's very compassionate, honest and genuinely cares about his patient's. He has far exceeded my expectations.”