Aspire Indiana Health - DeHaven

“Would not recommend tried to make appointment and was weirdly put on hold twice in the middle of stating my information had to repeat myself then after being on hold the assistant got back on the phone asked for my social like I wasn’t just put on hold for three mins each time just the whole thing felt off weird vibes”

“I just showed up ready to give up on my marriage and everyone in my life and they just refused me service because I vaped delta 8 hours before I walked in. Wow... Mental Health Services here are not recommended . How do you even cover mental health if you refuse. Believe me .. vaping is the lesser of my evils”

“If you are looking for incompetent and negligent care, look no further. Aspire’s Anderson location sees patients and their families as an inconvenience and excels at ignoring the needs of the client. My brother and I oversee my sister's healthcare needs since our parents passed away. We have power of attorney and healthcare power of attorney to ensure our ability to see that our sister receives proper care. Additionally, our sister signed paperwork at Aspire to allow us to assist in her care. Recently we were notified by the nursing staff at the assisted living facility where my sister resides, that she was low on one of her medications. Over the course of nearly two weeks, we called and emailed my sister's PA at Aspire, who writes her prescriptions, to ask her to write an updated prescription for the medication. We were never able to speak to the PA directly. I also contacted the PA’s assistant. All of our messages went unanswered. My brother went to the Aspire office to inquire about our sister's medication since our calls and emails were ignored. The staff told him he wasn't authorized to act on behalf of our sister. He told them our sister signed the authorization paperwork but they said they had no record of the authorization. My brother got our sister from the assisted living facility and took her to Aspire to reauthorize him. They were told by Aspire staff that our sister's signature wasn't necessary and that they just needed my brother's signature. This made absolutely no sense! He was then told the PA had written the new prescription and sent it to the pharmacy, yet when he contacted the pharmacy they said a prescription wasn't received. Since my sister was nearly out of her medication and Aspire was doing nothing to assist us, I contacted my sister's family doctor and asked him to write the prescription since the PA was failing to follow up. He wrote the prescription and we were able to get it filled. I went to Aspire and asked to speak with a manager about the lack of communication and being ignored. She promised to look into the issue and said she would contact me the next day. Three days went by and the office manager failed to contact me. I returned to Aspire and asked to speak with a senior manager. The same office manager that failed to contact me came to speak with me. She said she hadn't contacted me because the PA had not responded to her. She looked at a computer screen then said the PA wouldn't write a new prescription because the family physician had written a new prescription. This did not explain why we had been repeatedly ignored and misinformed. Aspire staff is completely incompetent and the state should revoked their licenses. I am filing a complaint with the Indiana Attorney General requesting that Aspire be investigated. I urge people to avoid Aspire because it is obvious they do not care about the well-being of their clients.”

“I have worked in healthcare for years and have never been treated as poorly as I was here. My therapist was great but unfortunately their front office staff does not know what they're doing. I'm sad to leave but I drove out there twice and wasted my time. The first time I was told DBT therapy was cancelled due to the therapist having car issues. I then received a letter a week later saying I was a no call no show. Mind you, when I checked in that day they didnt bother to ask for any identification questions to know if it was pertaining to me.The second time I came in I told them again was here for DBT orientation. I sat in the waiting room for 25 minutes and went back to the front desk to check what was going on. They had told me they checked me in for the wrong thing. Which they only verified my date of birth when I checked in so who knows who they were checking in or if they even cared to make sure it was the correct person. They then asked me to come back at 2 pm that day after I told them I drive 30 minutes one way just to get to these appointments. I have already wasted two trips and will not do it again. They need to learn to take ownership for their actions. Trying to maintain your mental health with an inconsistent staff is not doable. They are working with people who deserve patience, care, and compassion. If you don't enjoy what you do choose something else.”