Arbor Hills Psychological Services

“I would not recommend Arbor Hills psychological for evaluations. I had a deadline to get an evaluation and a report for work accommodations, and I made the staff fully aware of my deadline and how important it was. I was met with a miscommunication from the receptionist about where the evaluation would take place (I live an hour away so that greatly impacted how I felt going in), long delays after being told dates things would get sent to me, little to no communication from the psychologist, whenever I asked for updates and at times I was met with a condescending attitude. It has been over two months now since my first evaluation appointment, several weeks since the report has been finished (not counting the holiday weeks). Getting her to email the report to myself and my therapist has been a huge hassle, and we still haven’t gotten a downloadable version. I have reached out to her asking for her to send a new version that can be downloaded, but I get no response. The impression I have gotten from this place is that it is very unprofessional. I wish I had gone elsewhere.”

“Attempted to schedule an appointment as a new patient. The receptionist almost immediately asked if I could afford it. I work full time and have BCBS. So yes I can. She requested my therapist send over a justification for needing services. My therapist did and I have heard nothing. Can you as a business afford to treat potential patients like this?”

“Where do I start! The staff has always been nice, efficient and responsive. But I cannot say enough about Joell Sanchez-DeLeon!! Professionalism beyond imaginable and expertise bar none. I have been seeing her for several years and she has helped me navigate many a difficult relationships. Deep-seated issues are also expertly and gently and effectively navigated. I confidently and enthusiastically recommend her to anybody interested in therapy.”

“Kevin is amazing! You can tell he really loves his job and helping others through hard times. He is authentic and does not try and act like he is perfect or has all of the answers- you can tell he truly is being himself during sessions. He really listens to you and is extremely easy to talk to. He creates a comfortable, safe place to open up and talk, and he never makes me feel embarrassed of how I feel. He has unconditional positive regard and really believes that things can improve and he believes in his patients. He makes me feel like were partners working on my feeling and issues and never makes me feel like there is something wrong with me. He has changed my life. I would highly recommend him as a Therapist.”