Appalachian Community Services

“This place is a joke. It’s beyond expensive, the first time I went they asked my mom if she was “ actually gonna pay” because we didn’t have mental health coverage and we were paying cash. The first time I tried to get in the therapist that was assessing me immediately “diagnosed” me without having even finished the assessment. They are unorganized and will have you running in circles just to talk to someone. They lost my paperwork twice. Once I finally got in and on track for actual therapy, they decided to tell us it was going to up to 300 dollars a visit. It’s a crying shame that people who need help have to deal with an organization like this. They do not care about quality, just filling their pockets. I came in person one day very upset because they told me I had an online visit but marked my paperwork as coming in person and it resulted in me being late for my appointment. They then decided it was a great time to tell me my mom had to be present because I was a minor, which they had never mentioned before, I had also been assessed before without her there so that means they didn’t follow protocol at all. Unprofessional and worthless.”

“I'm used to going to an individual lcsw. They have a warmer inviting feeling. I was calm when I would go. Due to my doctor's health and having to close her business. I tried this place. I was stressed the moment I came to the door. Doctor's office atmosphere, busy. Never felt calm or warm. Very cold. Could hear persons talking next door. Too much paperwork. Not to mention double paperwork asking same questions. Counselor was fine, but I need someone every other week on a steady basis. Did get another appointment since the last two were mainly filling out paperwork. Did talk a little. After waiting for next appointment they confirmed and then called back a few hours later to change and that appointment wasn't for another 3 weeks. That would have been 4 weeks. This place was just not going to work out. It would work for someone that wouldn't mind the atmosphere. I don't want to discourage someone from getting help. Go and check it out for yourself, you may just click.”

“First off, let me say my counseling experience couldn't have been better. My experience with the medical staff, however, gets 0 stars. After my initial appointment I could never get anyone to return my phone calls- no medication counseling, appointment setting, nothing. I feel their counseling services are a huge asset to the community, but I wouldn't bother with medical care. See your family Dr if you can.”

“I've been very happy with my experiences at this place so far, it has a very warm and inviting atmosphere and it feels like the staff actually cares. :) I'm feeling more optimistic about my mental health than I have in quite a while thanks to them, looking forward to my future appointments!”