Appalachian Community Services

“DO NOT do business with these people. They are incompetent, rude, and should be shut down. I just had the extreme displeasure of speaking with Jessica on the phone and she was unprofessional and of no help whatsoever after trying to get them to help us for three years now with a simple transfer of paperwork. Zero stars for this so called mental health office. I'm filing a State Attorney General complaint which I recommend everyone who's been to them do also.”

“i’ve been going to this place for both therapy and medicine appointments for around 3 years. today i have never had such a terrible experience here, i don’t who this lady was, Jessica i believe her name is, i guess she’s new (seems like a lot of new people there) but she was very disrespectful. she needs to realize she’s dealing with MENTAL HEALTH PATIENTS, not regular retail customers. for about a year i’ve had their coverage they offer there since i don’t have any insurance of my own, not once have i had to pay a copay of any amount since, even been confirmed by past employees. now all of a sudden, Jessica says she looked at my account today as i was up at the desk and updated it, so i had to pay a copay, it was only $5, but it was the way she said it and how sudden it was. if i could find a better place i would. the low rating makes sense now for this place.”

“Appalachian needs to do better. I am doing a 2 start because the medication side is going good right now. But the therapy side is a joke. Mrs Moore or office staff have changed my mother's appt numerous times and not notified us until the day before. (I work ALOT and have to plan these appts out) when I called to speak to a supervisor I never received a call back (2 different people). So today I get a notice that my mother has an appt for tomorrow which I again didn't know about. Then I call to reschedule and I am told she is out on FMLA and now there is only 1 therapist available now and she only works with current clients 1 to 4 pm. I can't take off during the middle of the freaking day like that. What the heck is going on. Appalachian you need to do better.”

“when you have someone who is on medication for metal health but can not receive these said medications due to lack of service from this office. No one will return phone calls to set up appointments and will not send in a refill till appointment has been made. My child has now been with out medication for over 3 days and is starting to have out burst. Due to no fault of hers. This is uncalled for and very inconsiderate for some one who has mental health problems !Macon County deserves better than what they are receiving from this agency!”