Apex Behavioral Health Dearborn PLLC

“My experience with the front office at Apex Behavioral Health has been extremely unprofessional and unacceptable. The office manager/receptionist is consistently rude and belittling every time I call. He has told me that I call “too much” when I am simply trying to follow up about prescriptions or paperwork that the office has failed to send. Today he argued with me on the phone and then hung up on me. In another situation, I called to confirm whether Dr. Rameesh had sent my prescription to the pharmacy. The receptionist claimed he checked and confirmed it had been sent. I went to the pharmacy only to find that nothing had been submitted. Because of this misinformation and lack of follow-through, I went an entire month without my medication. There appears to be a clear pattern where when this individual answers the phone, requests for medications or paperwork are delayed or never completed. This is not simply poor customer service this behavior interferes with patient care and medication access. Because of these repeated issues, I will be filing formal complaints with the appropriate state licensing and regulatory authorities regarding this clinic’s handling of patient communication and medication coordination. Patients deserve respectful communication and timely access to their prescribed medications.”

“Update: Psychiatrist has been great, and I have had zero issues since my initial review with front desk staff. I have recommended Apex to friends and would continue to do so, my experience has not had any of the negatives shared in other reviews. The front desk staffing has improved, everyone has been 100% courteous and professional. Truly no complaints. I will update my review as my treatment continues, but it has so far been mostly positive. There must have been a change in front office since some of these reviews, as I never encountered any rudeness from the front desk staff. I will say that they are understaffed at the front desk leading to some extended wait times and potential for mistakes. Psychologist I have seen is fantastic, and they scheduled me to see a psychiatrist in less than a month, which sounds long but for the industry is actually quite soon.”

“I absolutely love my doctor and it’s the only reason I stay. The man who answered the phone is very unprofessional and rude. As you also see it through many comments. One office staff told me I was waiting on a third party’s approval for my prescription. He said he had no idea what I was talking about and to contact my insurance, not APEX. And I really wanted to argue my point of why would someone just make something up about my prescription. But instead I just accepted the fact that my insurance won’t approve it, but that’s totally fine we had a back up plan in place and he’s like “I’ll just talk to Ramesh when I can” and that was all I got out of him. I’m now day 3 on waiting for my medication. And I have no idea if I’ll have an update before everything closes for the weekend. How high and mighty do you have to be to not care about someone’s medication is beyond me.”

“I’ve been using this office for a year now. I see two providers (psychiatrist, therapist) Ramesh is a wonderful psychiatrist! I met her back in 2018, but only left because I got a therapist in a different office, where their policy was that I had to have their psychiatrist if I went to their therapist. I did not like the psychiatrist after Ramesh, I wanted to go back to her. I then moved states, where I had to change psychiatrists 3 times and went extended periods of time without one due to frustration. None of them worked for me. When I moved back to Michigan I was happy to come back to Ramesh, and was even happier that she remembered me after 5 years! The therapist I started seeing in the office is Moray, him and I clicked immediately and it makes going to therapy both fun and actually fruitful. He has a 50:50 listening/feedback style and he’s very realistic, not sugar coating anything, not taking or giving bs. Sometimes the things he says does hit pretty hard, but I personally need that, and it’s always been for the best. Because of this I can make the changes I need to with more clarity and sometimes even prevent problems I was going to create by trying to fix other problems. The office staff at the desk are very polite, I’ve never had any issues with them or getting ahold of them on the phone. I have however had issues with whoever deals with the medications. I was having a really big issue a while back with my sleep medication, so I called the office and explained, they directed me to the man that was dealing with the medications, I explained my issue.. he didn’t listen. In fact, when I tried to re-explain my problem as it was apparent he misheard me, he snapped at me, angrily telling me not to interrupt him and asked if I wanted my sleep meds or not. We ended up giving back and forth attitude over the phone for a bit, which is probably why my problem wasn’t fixed that day. The office itself is always very clean, and so is the building it’s located in. The office itself doesn’t have a bathroom for guests, but the building has bathrooms near the elevators. Unrelated but I don’t know who is doing this, but every time I go into the women’s bathroom on the first floor it smells like the aftermath of 77 White Castle sliders, Taco Bell burritos, and grande Starbucks lattes. Whoever is doing that, for the love of all that is holy please bring febreze in your purse. It would save lives. Specifically mine. So after careful consideration, the verdict is 4/5 stars, only taking one away because of the rude and unhelpful guy in medications. ”