American Behavioral Clinics- Oak Creek

“Dr Allen is an incredible asset to my medical team. He communicates in caring conversation, and really wants me to feel good everyday. He's also knowledgeable, and if he doesn't know the answer to one of my questions, you know he'll find the answer and follow up ASAP. THANK YOU, Allen! I truly appreciate you 🌞”

“I really like the staff and level of psychological and psychiatric care, experience and knowledge. Dr. Hartney and Dr. Winston are terrific and so easy to talk to. The staff that answers the phone is very accommodating as well.”

“Was a patient of a therapist currently at this location back in 1997. I was desperate to get help. My experience was not appropriate and my situation didn't get better. Years later I ordered a copy of my medical records. I was told that I called at the right time because my records were on the shred cart. I was told that it would take several days for them to make copies and that I would have to pay $35 for the copies. I agreed to pay and was very thankful that I would be able to have these important records. I called 3 days later to see if my records were ready for pick up. The office staff female worker stated she didn't know what I was talking about. She said that they don't have any medical records for me. My heart sank and I was confused and hurt. We just talked days prior. I asked her to talk to all the office staff to see if maybe I talked to a different female worker. She puts me on hold and comes back stating that no one knows anything about medical records for......and she states my name. How can that be? This doesn't make sense! I just talked to a female office receptionist a few days ago.......And, there you have it. My important to me medical records magically disappeared and were never seen again and no one knows what I'm talking about. Was it a cover-up? Like I said things were inappropriate and because I was only 21 at the time, I didn't know that I could have a voice to speak up. I just wanted help.”

“If your in actual need and self understanding American Behavioral Clinics would not be my choice again. The front office staff is had the pleasure of talking to was not pleasant or what I would consider socially appropriate for a Behavioral clinic. She lacked patience, I don't remember names it's a problem and each time (3 times) she made it seem like a big issue to look up my appointment. When I brought up the bathroom was in need of care, I even asked her who would be the appropriate place to tell if she wasn't it and she was rude and dismissive. The day I was waiting for my test I listened to the staff talk about a patient and their medical needs and how the shot would be better, so they wouldn't forget the pills and end up banned on the plane like a lady who didn't manage her medicine. ... probably not appropriate. Sorry dude that your struggling and everyone in the office now knows. Do not get me started on the sound machine in the waiting room or testing room. The first time I went, it was not on. ( yay!) The testing day the lovely women who did it, turned if off with no problem. When I went today it was on super loud in the waiting room, the office lady ( right window) had her window closed, I told her I couldn't hear her over the machine and she was frustrated to open the glass door. I processed to tell her I would wait in the main lobby of the building since I was unable to handle the sound machine, incase I missed the doctor coming out ( I Pace) she was put off by this. again this is a behavioral clinic so I am confused. DR. Hartney IS A HACK. full disclosure I'm an open book and I was very clear on my first appointment of my struggles and my history of SA. BT, sad, sensory issues and LD and I wanted more clarifications and understanding. I'm in a better place financially to do this. But it was a full waste of money. My first appointment he made me second guess how hard every day is by how successful I was over all. That the daily battle internally doesn't seems equal the amount of extra effort needed to be exhausted to be successful. ( successful meaning a store assistant manager, nothing actually impressive btw) I went home and had to pull out years of IEPs and reports to remind myself I was not crazy and he was making me gaslight myself. I knew then after his voodoo support talk and his anti belief in aphantasia that this was going to end horribly. Result day. I was correct. " stuck on small details" when all i was trying to do was honestly understanding how his "normal " was normal. It seemed he didn't understand why I didn't understand? Again behavioral Clinic? Then when I asked if I could read what he recommended, he said no, because if I couldn't understand him verbally then I would not understand it written down. That when I got the report I can schedule another appointment to ask questions. I walked out. Again BEHAVIORAL CLINIC. People learn and understand things differently which I made very clear my first appointment.”