AltaPointe Health Outpatient - Fairhope

“The Doctor (PA) Mary (Catie) Hneich is very intelligent, kind and a great listener. Takes time with her patients to make sure they get the very best treatment for their particular needs. She gets my strongest recommendation. And so does AltaPointe Fairhope. I thought I should add to my original review as I had planned to leave two separate reviews for different therapist. I'm also seeing Anne Heselton (LCSW). She is very special too. Friendly, smart and easy to talk to about your problems. Anne will go out of her way to help you. She also gets my recommendation.”

“I truly cannot say enough wonderful things about Mrs. Liz. She has been such an incredible therapist for my son, Oliver, and has helped him through so much. She has a gift for making him feel safe, comfortable, heard, and understood, and watching the trust he has developed with her means more to me than I can put into words. But what makes Mrs. Liz especially incredible is that her support doesn’t stop with Oliver. She has helped me tremendously as his mom, too. She doesn’t just tell me what we’re working on, she gives me actual words and phrases to use, ideas to try, different ways to approach situations, and practical tools that I can take home and use in our everyday lives. She helps me understand what Oliver may be feeling or needing and gives me ways to better support him through it. She is also always full of encouragement, which sometimes is exactly what a parent needs to hear. The things she has taught both of us have carried far beyond the therapy room. We’ve been able to take what we learn from her and incorporate it into our life at home, and it has genuinely made such a difference for our family. I am incredibly thankful for her knowledge, patience, encouragement, and the way she cares for not only my child, but for me as his parent as well. And Mrs. Phyllis and Mrs. Gigi at check-in and check-out are just as wonderful. Their smiles and positive attitudes are there every single time we walk through the door. They always seem genuinely happy to see Oliver, and he is always happy and comfortable going there. That kind of warmth and consistency means so much, especially when it’s a place your child visits regularly. The facility is always clean, neat, welcoming, and comfortable, but it’s truly the people who make this place so special. When you’re trusting someone to help your child navigate big feelings, challenges, and important stages of their development, having a team that truly cares about your child and supports you as a parent is invaluable. Mrs. Liz and this entire team have made such a positive impact on our lives. I can honestly say that the support, tools, encouragement, and care we’ve received here have been transformative for our family. I am beyond thankful for all of them and for the difference they have made in both Oliver’s life and mine. We absolutely love them and could not recommend them more highly!”

“My counselor Mary is always timely and professional. Catie is my doc and I have yet to see her on time. Today she was afull hr behind normally its 45 mins. As I am a professional employed woman, I would appreciate better timely appointments. I have not encountered this problem in all the over 10 years I've been a patient at this fairhope adult outpatient facility.”

“I cannot describe how excellent level of care is that I receive here. Everyone is incredibly kind and empathetic. I am forever grateful for my therapist, Mary, and Catie, my PA. I would not be able to excel in life, much less function, without the care they have provided me. The receptionists are also always welcoming when I come in. The staff at AltaPointe organizes everything for me so that I don’t have to worry; I can focus on growth and healing. A huge thank you to the AltaPointe staff, and I would 10/10 would recommend receiving care here.”