Aiken-Barnwell Mental Health Hartzog Center

“I went to this place at 11am because they offer walk in appointments. I walked in, got through all the paperwork for the intake just for the lady to tell me their system is down. She couldn't even give a time estimate or go ask the doctor about their schedule. No other options or solutions offered but to wait until their system decides to do whatever. I wouldn't recommend this place if you are looking for a mental health care clinic that helps with solutions.”

“extremely disorganized. the left hand doesn't know what the right hand is doing. we were told 3 times that they could do an assessment so i took time off and took my daughter up..... 3 hours later I'm told they can't do the assessment but can set her up for therapy appointment. the next day i take her to Aiken Barnwell and find out that hartzog did do the assessment.... completely baffled i do not recommend this place at all”

“Dr Smith retired at least with patients so nurse Amy scheduled my yearly appointment with Dr. Santiano but it was cancelled on their end. I ran out of medication. This center rescheduled my appointment with another nurse but when I arrived they told me that they were having computer issues. No medication at this point. I drove to the one in Aiken and spoke with the lady who is in charge of the office. She managed to get me 2 wks worth of medication. She made an appointment with a nurse at this facility. When I arrived at 11.00 am. To check in they told me she didn't come to work so why wasn't I called. I had to wait around for two hours for someone to cancell an appointment that day. I was finally told to come back at 3 or 3:30 to see a nurse to get a refill on my medication. The only compadant person is Sandra Sheeley who is OG. She has helped me get my medication and helped me with insurance. Y'all need to find a different place because both of these faucilities only care about money and not helping you. I was with the same doctor for 20 years. The new Dr doesn't know what he and his staff are doing but wasting people's time.”

“As someone new coming from another state, this place is very unorganized. I'm trying to get health insurance for my daughter. They set me up for a community service appointment that I thought would help me with insurance, turns out that is a different person, and the person I met with just gives info that you can get for free on 211. It was a waste of time and money, because they charge for those appointments through department of health. I had to ask her to stop the meeting because all the info she had was not what I needed nor why I scheduled an appointment. Moving along, My daughter is having panic attacks and we can't even see someone in person. The first 2 appointments were telehealth which cost more and our 3 appointment has been pushed back twice now. The first time the counselor missed an email and now , the new counsler ,she's called out on the day of our appointment with her. MALLORY Hudson.The school will not set up an iep or 504 plan without a diagnosis.”