Advanced Behavioral Centers of DuPage

“I had been a long standing patient until today. It was the last straw. Dr Burda had created an excellent place that really helped me get my mental health together. Once he left the practice, things really fell off the wheels. Elizabeth Kelly is the NPR i was seeing, and upon asking her to refill my xanax (which I havent filled in almost 5 months) and my adderall which has not been filled since september, basically told me i have addiction because she saw that I was prescribed Oxy and Hydro twice over the last fee months. I tried to explain to her that I have just finished my second spine fusion surgery and still she insisted I have addiction issues. Mind you, my oxy and hydro scripts are still full pretty much. I really do not use them. I used them the first week out of surgery but once pain was under control i switched to tylenol extra strength. Rinse and repeat for the second surgery which was completed monday Nov 13. I felt so disrespected that I felt the need to share. She mentioned she does not want to lose her license yet doesnt even have the care to read what her patients are telling her. Find somewhere else to go this place is awful now.”

“If I could give zero stars, I would. Whoever hired the receptionist named Lisa needs to retrain her. Every time I’ve called I’ve been hung up on because she clearly doesn’t know how to manage a phone. I was super pleased with my provider, Joanna, who I had been seeing for over a year. I can tell exactly why she left. This place is a mess. Lisa told me over the phone which practitioners simply refuse to refill ADHD meds, sat there and did the math of when I should have run out of one of my medications, and gave me the runaround while I tried to push up an appointment as you aren’t supposed to abruptly stop SSRIs. Save yourself the unnecessary attitude and dealing with antagonizing receptionists. Go somewhere else to heal, because this place doesn’t give a damn. Lisa, if you’re reading this, figure out how to handle multiple phone lines and develop some tact and grace.”

“I have been a patient at this office for a decade, and I ended all contact with them today. Not only has the receptionist frequently forgotten to order refills for my prescription, given the pharmacy my wrong name AND address, and never called me back, but today, she essentially told me I'm on my own. My previous psychiatrist left the practice, and I knew I had to make a new appointment, so I called with 10 days left of my prescription and told the receptionist I needed a refill. She said that i needed to make an appointment with one of the current doctors, but I couldn't see one until September. I told her that wasn't acceptable and that I needed to get in sooner (and that I could come in at literally anytime), and she sighed and said, "well, go to the ER I guess". I hung up on her. I'm sorry, but in what world are you allowed to keep your job when you give an answer to someone who has been a patient for years and is simply looking for help? Never, EVER use this establishment.”

“I love Dr. Nayak and I have been seeing him for years. Unfortunately, the “office manager” Myra, has a disgusting attitude and thinks she is above the patients. She is rude, does not listen, and will hang up on you if she is doesn’t want to talk to you. It’s a shame because it gives the practice a horrible first impression to anyone who speaks to her. I will be finding a new doctor solely because of this managers attitude and lack of care for patients. Oh and this has happened more than one time for both my husband and I”