Able Psychiatry

“I love my provider but I dislike the practice. Their website is difficult to manage and they have something called a refill fee they will charge retroactively if you fill a controlled med with out a timely enough follow up appointment. They have predatory charging and are difficult to reach. Bad client practices on the part of the Able group but my provider is excellent”

“Ashley Jacobson and her team at Able Psychiatry have been a key component in my ability to maintain stability. The ketamine program is excellent and utilizes new research and custom tailoring to provide a holistic experience. Special shout out to the nursing and front desk staff!! They are exceptional-- so friendly and helpful! I have a chronic mental health condition that I am able to keep in remission thanks to this outstanding group of people. I highly recommend for treatment resistant forms of depression, bipolar, ptsd etc. Treatments can be expensive if you don't have insurance but they do have finance options through care credit.”

“I’ve seen a few psychiatrists in the past, but this is the first time I’ve felt like I’m not just a diagnosis or a checklist. From the moment I found their website, things just made sense. It was easy to book online (no back-and-forth phone tag), and I liked being able to read everything upfront, including pricing, treatment options, and what to expect. That level of honesty stood out. The office itself is calm and modern, and their location in Lincoln Park is easy to get to. But what really mattered to me was how I was treated. My psychiatrist actually listened - not in a performative way, but in a “let’s figure this out together” kind of way. It didn’t feel rushed. It felt like they wanted to understand me. What’s also rare is how much flexibility they offer - I could do telehealth or come in person. They offer TMS and even ketamine if needed... but they don’t push anything. They talk through all the options with you. I was given access to their ketamine program, and they even let me try a TMS session. I didn’t expect much from it, but it genuinely lifted my mood that day... kind of like the mental clarity I get from a strong cup of coffee, but smoother, steadier, and without the crash. It was subtle but noticeable, and I appreciated being able to experience that firsthand. And for people like me who are out-of-network or paying themselves, the pricing is fair and clearly explained. The admins also deserves credit. They respond quickly, they’re respectful, and they don’t lose your messages in the void. I’ve honestly had a smoother experience here than I have at most doctor offices.”

“If you’re neurodivergent, dealing with trauma, or feel like you’ve been falling through the cracks of the mental health system, Dr. Hu is someone who will truly hear you and take you seriously. He is highly knowledgeable and I’m very grateful for his care.”